What are the responsibilities and job description for the Claims Representative - Workers Compensation position at West Bend Insurance Co. and Careers?
When employees are injured on the job, they need someone who can guide them through the process with care and expertise. As a Workers’ Compensation Claims Representative at West Bend, you’ll guide injured employees through the recovery process, ensure fair and timely claim resolution, and help businesses stay compliant. If you thrive on problem-solving, negotiation, and making a real impact, this is your opportunity to lead with confidence.
Work Location:This position offers a hybrid schedule with three in-office collaboration days for team meetings and other events. In certain cases, highly qualified candidates with strong jurisdictional experience may be considered for a remote arrangement.
The internal deadline to apply is 2/3/2026. External applications will be accepted on a rolling basis while the position remains open.
Key Responsibilities
- Investigate and resolve claims within assigned authority
- Determine coverage, damages, and liability
- Negotiate settlements with insureds, claimants, and attorneys
- Maintain accurate documentation and reserving
- Communicate promptly and professionally with all stakeholders
- Collaborate with internal teams and external partners
- Adhere to audit and compliance standards
- Participate in training and team initiatives
Preferred Experience and Skills
- Prior experience managing claims at the appropriate level of complexity (from low/moderate to high-exposure/complex)
- Proficiency with computers and current claim technology
- Interpersonal, oral, and written communication skills with customer-focused professionalism
- Negotiation, problem-solving, and conflict resolution skills
- Time management and organizational discipline with proactive file handling
- Independent decision-making ability (higher levels) and results orientation
- Technical expertise in coverage analysis, compensability, and damages evaluation (higher levels)
- Prior experience managing claims across multiple jurisdictions (higher levels) with preferred jurisdictions of Minnesota and Iowa
Preferred Education and Training
- Bachelor’s degree in Business, Insurance or related field
- Associate in General Insurance (AINS) designation
- Associate in Claims (AIC) designation
- CPCU coursework or other continuing education
- Licensure in jurisdictions where required
The salary range for this position is $67,000 - $100,000.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
- West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
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Salary : $67,000 - $100,000