Dental Office Patient Coordinator/Administrator

Dental Office Patient Administrator needed in our Newly renovated dental office located in West Allis, WI.

We are seeking a highly organized and motivated person to be our first point of contact for our patients and to help manage the daily operations of our dental practice. Our ideal candidate will be team-oriented, patient-focused, compassionate, and reliable. Must have Superb communication skills, be detail-oriented, and demonstrate strong organization skills.

Responsibilities:

• Opening and closing the Practice daily.
• Promptly and warmly greet patients as a welcomed guest to the office.
• Manage overall office schedule. Including but not limited to patient scheduling, insurance verification, treatment plan presentation, and patient collections.
• Create new patient/family accounts as needed
• Accept emergency patient calls and triage them to provide them with prompt service.
• Arrange appointments with the correct amount of time and accommodates both patients and staff in scheduling. Rescheduling appointments when Dr./Hygiene is out of the office.
• Complete upcoming appointment confirmations daily, accurately quoting patient co-pays, or any other payment due.
• Ensure practice efficiency while protecting the patient experience
• Answering the office telephones with enthusiasm and professionalism.
• Ensure compliance with HIPAA and OSHA regulations
• Collaborate with the office providers to support seamless patient care
• Oversee/order front office supplies as needed
• Demonstrate superior customer service skills when communicating with patients and co-workers.
• Promptly respond to voicemails, emails and texts.
• Manage outgoing and incoming referrals
• Maintain accurate patient records: scan signed forms into electronic chart, document conversations, etc.
• Reconciles end of the day reports/deposits.
• Maintain a clean and organized desk on a daily basis. Ensure supplies are stocked as needed.
• Perform other assigned duties as requested.

Requirements:

To perform this job successfully, an individual must be able to perform each essential task required satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this position.

• 2 years of experience as a Dental Office Administration, Dental Insurance, and/or Patient care coordination.
• Strong leadership and organizational skills
• Knowledge of dental office scheduling, treatment presentation, patient financials, and insurance processes
• Passion for relationship-driven patient care
• Must be proficient in data entry skills.
• Needs to have very strong multi-tasking skills.
• Skillful in using office equipment and handling paperwork/filing adequately and confidentially.
• Needs an excellent ability to utilize a variety of computer system programs. Microsoft Office Products (Excel, Word, Microsoft Outlook, etc.)
• Ability to communicate clearly in person, on the phone, and establish meaningful relationships quickly and efficiently.

If you feel you fit the requirements needed to be successful in our office, We cannot wait to talk to you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Dental receptionist: 2 years (Required)
• Treatment Plan Presentation: 1 year (Required)
• Dental Insurance Verification: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Milwaukee, WI 53219 (Required)

Ability to Relocate:

• Milwaukee, WI 53219: Relocate before starting work (Required)

Work Location: In person

Salary : $44,906 - $59,732