Technical Writer

Technical Writer

ROLE

We need an experienced Technical Writer at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs, supported by IT Services (ITS) which operates the critical technology infrastructure behind the agency’s programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn, replacing end-of-life infrastructure and mitigating risk of service disruption to agency operations. In this role, you will lead the preparation and consolidation of application inventories across DEV, QA, and PROD environments, develop Bills of Materials for applications, create and standardize runbooks, system architecture documents, and security accreditation artifacts, and establish documentation standards and governance processes for the migration project. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.

RESPONSIBILITIES

• Lead the preparation and consolidation of application inventories across DEV, QA, and PROD environments.
• Develop and review Bills of Materials (BOM) for applications prior to submission to I&O and governance bodies.
• Create and standardize Runbooks, System Architecture Documents, and Security Accreditation artifacts.
• Prepare and submit firewall rules for inbound and outbound communications.
• Verify provisioned infrastructure components against approved architecture designs.
• Establish documentation standards, templates, and governance processes.
• Liaise with Infrastructure, Security, Architecture, and Operations teams to ensure documentation accuracy and compliance.

REQUIRED SKILLS/EXPERIENCE

• 7 years of experience in technical writing within enterprise IT or infrastructure environments.
• Strong understanding of multi-environment architecture (DEV, QA, PROD).
• Proven experience preparing BOMs, system architecture documentation, and operational runbooks.
• Solid knowledge of networking concepts (IP addressing, ports, protocols, firewalls).
• Experience with security accreditation and compliance documentation.
• Familiarity with ITIL processes and enterprise governance frameworks.
• Proficiency in MS Office, Visio (or similar diagramming tools), and documentation platforms (e.g., Confluence, SharePoint).
• Excellent analytical, stakeholder management, and communication skills.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree in a related field – preferred

LOCATION

• Brooklyn, NY

CLIENT

• NYC Department of Social Services

WORK AUTHORIZATION

• Must be legally entitled to work in the United States

TRAVEL

• No travel required.

WORK HOURS

• 8 hours per day. 1 unpaid hour for lunch

EMPLOYMENT CLASSIFICATION

• W2 Hourly

RELOCATION

• Not eligible for relocation benefits.

COMPENSATION

• Compensation Range: $46.70 - $65.93/hr commensurate on experience
• Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options; paid sick time

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.