Customer Service Representative

Wesley Biblical Seminary is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the education management sector. In this role, you will be the first point of contact for prospective and current students, faculty, and staff, playing a crucial role in fostering positive relationships within our educational community. You will assist with inquiries, provide information about our programs, and ensure a seamless experience for all stakeholders. The ideal candidate possesses a passion for education and a genuine desire to help others. As part of our commitment to serving students and creating a supportive learning environment, you will manage a variety of customer service interactions, from responding to emails to handling phone calls and live chat inquiries. This position requires excellent communication skills, problem-solving abilities, and a proactive approach to customer engagement. You will be an essential member of our team, ensuring that our students and community receive exceptional service. If you are looking for an opportunity to contribute to the mission of Wesley Biblical Seminary and support the academic journey of others, we encourage you to apply and join us in making a meaningful impact in the field of education.

Responsibilities

• Serve as the primary contact for student inquiries via phone, email, and live chat.
• Provide accurate information regarding programs, admissions, and seminary policies.
• Assist students with the application and enrollment processes, ensuring a smooth experience.
• Maintain detailed records of customer interactions and inquiries in our CRM system.
• Address and resolve customer complaints and issues promptly and professionally.
• Collaborate with various departments to provide comprehensive support to students and staff.
• Gather feedback to enhance service delivery and contribute to ongoing improvement initiatives.
  
  

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer service role, preferably in education management.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to handle difficult situations with empathy.
• Proficient in Microsoft Office Suite and experience with CRM software.
• Ability to work independently and manage multiple tasks effectively.
• A passion for education and a commitment to student success.
  
  

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus