Strategic Account Manager

We are seeking a Strategic Account Manager to support and grow an established relationship with key utility accounts. In this role, you will manage key client accounts, drive cross‑sell and upsell opportunities, and ensure a high level of customer satisfaction. You will also serve as a backup resource for operational needs. A CDL (Commercial Driver’s License) is required, or you must be willing to obtain one.

Responsibilities:

• Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. 
• Drives new business within the existing account base by researching, qualifying, contacting, presenting, and closing opportunities only within assigned accounts or market segments
• Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
• Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
• Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
• Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
• Participates in solution development efforts that best address customer needs.
• Engages supplier sales resources to enlist their support and create solutions.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 5 years proven sales experience in outside sales or 3 years strategic account and/or sales management
• History of success maintaining and developing key relationships
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources
• Ability to understand where potential exists in assigned accounts and can recognize and create opportunities
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Strong negotiation and problem-solving skills
• Proficiency with CRM software and Microsoft Office
• Self-starter and able to work efficiently under pressure
• Experience in executing in a matrix organization managing multiple stakeholders and projects
• A CDL (Commercial Driver’s License) is required, or you must be willing to obtain one
• Ability to travel up to 25%

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