What are the responsibilities and job description for the WesPay CSR - WesPay position at WesBanco Bank, Inc.?
SUMMARY:
Provides excellent customer service and assistance to consumers and corporate clients. Will be in a call center environment assisting customers and clients regarding the establishment and maintenance of payroll deduction accounts and working as a team with other WesPay employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides assistance to account holders, finance companies by responding to inquiries by phone or mail, processing stop payments, distribution funds as requested.
Performs file maintenance as required through the Allotment Processing System.
Compiles, separates and distributes end of month reports and payments to clients.
Images documentation daily.
Inputs new authorizations through the Allotment Processing System.
Edits and updates customer information as received through company authorizations or customer request.
Distributes funds per authorized requests through check, wire transfer or Money Gram.
Completes batch import exceptions and resolve any issues.
Imports daily Fed files.
Releases MoneyGram through Kyck Global database.
Prints checks through check database for clients and consumers.
Imports/approves daily wire files through Cashflow.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent oral, written and interpersonal communication skills.
Strong ability to use good judgment, discretion and confidentiality in all phases of work.
Proven ability to focus and multi-task in a call center environment.
Must be able to meet deadlines.
Must be detail oriented.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Ability to work other than normal banking hours including Saturday rotation.
Must be a team player with a positive outlook.
Proficient in Microsoft products including Word, Excel and Outlook.
Ability to learn various Banking Software programs.
Qualifications:
High School diploma or GED required.