What are the responsibilities and job description for the L&D Facilitation Officer - Learning & Development position at WesBanco Bank, Inc.?
SUMMARY:
Assists the VP, Facilitation Manager, and other Learning & Development team members in coordinating, scheduling, and facilitation of learning and development programs and offerings including but not limited to Customer Service Representative and platform systems, sales, technical skills, and other role-specific training for new and existing banking employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for employees. Includes assembling of training materials, sending communications to supervisors, making sure training rooms are reserved and set up, refreshments/lunch, if applicable, are ordered, invoices relative to training are paid, and evaluations completed, reviewed and action taken.
Assists with the coordination, scheduling, train-the-trainer and delivery of new offerings courses. Includes the creating and assembling of training materials.
Seeks methods to enhance our current training courses by cutting costs, refreshing training content, and providing feedback.
Maintains an understanding of new product launches directly affecting the organization. Educates themselves to become proficient in new products and services to effectively deliver training.
Records and maintains classroom/workshop attendance records and completed "task" assignments, etc. in the online Learning Management System, as well as provides reports for management.
Evaluates and follows up on employees completing training programs and reports to management.
Conducts follow-up training upon special requests and documents results.
Acts in an advisory role to new hire participants. Includes weekly check-ins, review of eLearning progress, helping the new hire take a deeper dive in topics, and develops a plan, in tandem with the new hire, ensuring the new hire stays on track.
Maintains local training facilities to include equipment and supplies.
Participate in ongoing development opportunities to research/increase/improve knowledge of training industry, tools, and technology.
Trains and advises new employees to gain an understanding of WesBanco’s culture and a clear understanding of the importance of the role the employee plays in the department and bank as a whole.
Demonstrates and models our pledge values and generates positive attitudes in employees to promote high engagement during training.
Maintains and submits to supervisor updates and statuses of assigned projects and tasks.
Performs other related duties as assigned or requested.
OTHER REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to travel monthly, which could include several night stays, and on occasion, up to one week at a time. A valid driver's license and use of personal automobile are required. Employee needs a willingness to work flexible hours. This position requires a professional image and a positive and enthusiastic attitude about the corporation and its training programs. Employee must be a self-starter and self-motivated. Requires knowledge or ability to learn bank products and services. This position requires a high level of interpersonal skills to effectively work closely with supervisors and staff at all levels in banking areas, including:
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
Possess clear, concise, and effective written and oral communication skills to effectively express thoughts, ideas, and concepts to bank employees and bank customers.
Must be willing to work as part of a team.
Ability to maintain confidentiality.
Strong organization and planning skills.
Strong analytical skills.
Ability to multitask.
Flexibility with work schedule.
Must be skilled at using the PC and be familiar with Microsoft Office products.
Must have a familiarity with the setup and use of AV equipment – including projectors, microphones, screens, speakers, and cables and adaptors.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Qualifications:
Associate’s Degree in a related field of study or 3 years of related experience or equivalent combination of both education and experience required.
Experience in training curriculum development or course design and/or facilitation preferred.
Banking product knowledge, preferably in Retail Banking. Consumer Lending and Commercial Lending a plus.
Experience presenting to groups of individuals preferred.
Requires up to 50% travel.
Ability to travel within regional WesBanco market(s).
May require travel away from home up to a week at a time.