What are the responsibilities and job description for the Deposit Quality Manager - Operations Shared Services position at WesBanco Bank, Inc.?
SUMMARY:
Quality Control in operations independently reviews deposit‑related documents and data to ensure accuracy, proper setup, and compliance. The Deposit Quality Manager oversees these reviews, manages record retention, and designs processes that protect data integrity while improving efficiency through collaboration and automation. They also lead a team to ensure all quality tasks are completed accurately and on time.
SUPERVISOR RESPONSIBILITES:
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Measures key performance indicators and oversees metric reports to identify opportunities for improvement.
Leads the team as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Contributes to a business plan, strategic initiative execution and monitoring associated expenses.
Assists in monitoring and preparing reporting on key performance indicators including reporting to the board.
Accounts for the team budget and managing overall performance to budget.
Manages a team of employees performing new account and account change document review, CIP review, and hold reviews.
Selects team members, employee engagement, team dynamics, coaching, development, performance management and managing talent across the team including compensation.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Oversees training and guidance to all teams with respect to understanding, processing and managing the workload.
Oversees all activities to ensure timely and appropriate processing of accurate account documentation review for new accounts and changes, hold reviews, and system reviews.
Manages regulatory and audit findings while implementing remediation plans.
Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
Collaborates with key leaders and stakeholders and guides change for scalability and automation.
Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.
Attends and travels for leadership meetings and partnership engagements with other business lines of the bank.
Maintains policies, SOX control documentation, risk assessments and other controls around all assigned areas.
Responds to and resolves complex issues within the areas of responsibility.
Oversees the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
Accounts for the repository of procedures, processes, job aids and other critical information for functional areas.
Drives the effective use of technology within functional areas.
Oversees all areas to defined customer service level expectations and key vendor processing timelines.
Collaborates with business areas on new initiatives, processes or products and accountable for the implementation within functional areas.
Reviews records stored on-site and off-site to determine appropriate retention needs.
Makes decisions to destroy or maintain records in accordance with bank retention guidelines.
Provides direction and guidance with respect to the movement and storage of physical documents that must be maintained.
Works with business areas across the bank to move all physical records into imaging platforms to be stored electronically where possible.
Provides mid-month and monthly tracking of exception items.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.
Strong organizational and prioritization skills.
Ability to multitask and work under pressure.
Must be able to manage multiple projects simultaneously and work independently.
Team player with a positive outlook.
Demonstrated leadership ability and skills.
Excellent analytical and decision-making skills.
Proficient with Microsoft Office products including Word, Excel, and Access.
Ability to understand and utilize banking industry technology
ADDITIONAL INFORMATION:
The wage range for the Deposit Quality Manager position is between $70,000 - $75,000 annually. The position includes 22 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 floating holiday.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.
Qualifications:
Bachelor's Degree preferred; or equivalent combination of education and/or experience required.
Minimum of five years banking experience, preferably in operations, required.
Minimum of two years experience in a supervisory or leadership role required.
Salary : $70,000 - $75,000