What are the responsibilities and job description for the Business Analyst Officer - Business Support and Delivery position at WesBanco Bank, Inc.?
SUMMARY:
Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Consults with key stakeholders to determine business objectives and success factors.
Collaborates with business area to collect, analyze and evaluate information related to business systems.
Documents business requirements, functional requirements, and design specifications.
Coordinates with the application analyst counterpart to document technical requirements.
Analyzes and manages new and existing system utilization by the end user.
Assists in the development of training materials to ensure proper usage and highest optimization of the applications.
Serves as an expert in business system solutions in alignment with assigned business area.
Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.
Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.
Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes.
Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.
Fosters strong relationships with supporting vendors, IT teams, and supported business area.
Opens and tracks support tickets and feature requests.
Responsible for the work effort within assigned applications during acquisitions.
Tests new functionality and documents test plans in correlation with the business area.
Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.
Maintains a strong understanding of risks and controls of the business area and applications supported.
Collaborates with project management on new initiatives within assigned area of responsibility.
Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints.
Strong organizational and prioritization skills.
Team player with a positive outlook.
Excellent analytical, problem-solving and decision-making skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching and training.
Qualifications:
Bachelor’s degree in technology or another related field, or equivalent combination of education and experience required.
Minimum three years experience in banking, technology, or another related field, required.
Strong knowledge of customer and user system experiences preferred.
Advanced technical skills are not required; but knowledge of system components and user experience is highly desired.