What are the responsibilities and job description for the Benefit Insurance Producer - WesBanco Ins -Wheeling position at WesBanco Bank, Inc.?
SUMMARY:
Acts as an intermediary between insurance companies and benefits customer insurance buyers. Will advise and recommend insurance policies that best meet the customer’s needs. Primary focus is to produce new benefits business and grow existing relationships. The producer must have and maintain a valid Life and Health Insurance license in the appropriate states and meet all insurance department requirements such as continuing education, etc. If not a current license holder, license must be obtained within 90 days of hire.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Good time management skills.
Self-motivated. This includes being an organized, detail oriented, and independent self-starter.
Ability to communicate both verbally and in writing with personnel at all levels. Includes strong telephone, presentation, as well as facilitation and customer service skills.
Team player with a positive attitude.
Strong decision making and negotiation skills.
Ability to recognize and preserve confidentiality.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prospecting, cold calling, networking through outside community activities for purposes of building a client pipeline and book of business.
Receive and act on referrals from other lines of business within the bank as well as generate referrals back to those lines of business.
Negotiate coverage pricing and conditions to meet client needs. This includes requesting coverage additions, changes and amendments, as well as preparing and reviewing documents such as proposals, quotes, submissions, spreadsheets, insurance documents and other materials.
Utilize technology and software applications including agency management systems, document management systems and workflows. Includes coordinating and communicating client service needs, directing and assisting team members as needed.
Review proposals and policy documents for quality assurance requirements in accordance with proper procedures.
Respond to internal and external service inquiries and take ownership to provide problem resolution.
Direct supervision of assigned account executives and/or staff.
Comply with policies and procedures and adhere to service standards and timelines.
Travel is required to meet with customers and prospects as needed.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Handles disciplinary issues.
Active and familiar with the market and business community within which the representative will operate.
Strong proofreading skills.
Must be self-driven to maintain the level of knowledge required to provide the highest professional level of advice and counsel to the insured while managing all aspects of business account servicing.
Ability to work autonomously and perform well under pressure. Includes the ability to operate efficiently in a fast paced, high volume environment as well as set and meet deadlines.
Working knowledge of Internet and Microsoft Office products (Word, Excel, PowerPoint and Outlook).
Previous experience with Agency Management Systems.
Life and Health Insurance license in all appropriate states or license must be obtained within 90 days of hire.
Ability to read analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must possess basic mathematical skills and understand basic mathematical calculations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Qualifications:
High School Diploma or GED required.
Associate or Bachelor’s Degree preferred.
Minimum three years of experience in sales, or minimum of 3 years in a customer service role in the group health insurance field, or minimum of two years of experience in group Insurance sales and service role.
Insurance Designations, such as CISR (Certified Insurance Service Representative), CIC (Certified Insurance Counselor) or ACSR (Accredited Customer Services Representative) a plus.
Supervisory or leadership skills a plus.