Driver Onboarding And Relations Specialist

Company Description Werner Enterprises, Inc., founded in 1956, is a premier transportation and logistics company serving customers across North America. Headquartered in Omaha, Nebraska, Werner operates offices throughout the United States, Canada, and Mexico. The company is among the five largest truckload carriers in the U.S., offering dedicated, regional, medium-to-long-haul, expedited, and temperature-controlled services. Werner Logistics provides truck brokerage, freight management, intermodal, international, and final mile solutions, including ocean, air, and ground transportation, freight forwarding, and customs brokerage. Applicants join a well-established organization focused on innovative supply chain solutions and long-term customer partnerships.

Role Description The Driver Onboarding and Relations Specialist is a full-time, on-site role based in Omaha, NE. This position is responsible for guiding new drivers through the onboarding process, including document collection, orientation scheduling, policy explanation, and ensuring a smooth transition into Werner’s operations. The Specialist serves as a primary point of contact for drivers, responding to questions, addressing concerns, and facilitating communication between drivers and internal departments such as safety, operations, and HR. Daily activities include maintaining accurate driver records, coordinating training and compliance requirements, and providing clear information on company procedures and expectations. The role also involves monitoring driver feedback, supporting retention initiatives, and helping create a positive, respectful driver experience aligned with Werner’s service standards.

Qualifications

• Strong communication and interpersonal skills, with the ability to build positive, professional relationships with drivers and internal teams.
• Experience in customer service, driver relations, or transportation logistics, preferably within a trucking or supply chain environment.
• Organizational and time management abilities to handle multiple onboarding processes, documentation tracking, and scheduling tasks.
• Proficiency with office software and data entry systems; comfort working in driver management or HR information systems is a plus.
• Knowledge of basic transportation, safety, or compliance concepts; familiarity with DOT regulations is beneficial.
• Ability to work on-site in Omaha, NE, collaborate in a team setting, and adapt to changing operational priorities.
• High school diploma or equivalent required; post-secondary education in business, communications, logistics, or a related field is preferred.
• Demonstrated problem-solving skills, a professional demeanor, and commitment to fostering a respectful and inclusive work environment.