What are the responsibilities and job description for the Dispatcher position at Werner Enterprises?
Come join our team! Our Dispatch position out of the Tolleson office requires the ability to manage a variety of responsibilities based on daily operational needs. The ideal candidate will excel in customer service, be highly organized, and have the ability to multitask while taking appropriate action with minimal supervision.
Shift
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.
Shift
- Tuesday - Thursday: 8:30 AM - 5:00 PM
- Friday - Saturday: 4:00 AM - 12:30 PM
- Sunday and Monday: OFF
- Plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery. Confirm load assignments and ensure operational and safety procedures are strictly upheld.
- Monitor and balance tractor/trailer pools across accounts. Coordinate directly with on-site shop technicians to expedite maintenance, inspections, and repairs.
- Act as the primary point of contact for customer accounts via phone and email. Deliver accurate daily reports, proactively communicate transit updates, and lead route execution check-ins.
- Monitor driver Hours of Service (HOS) and electronic logs (ELD) to ensure DOT compliance. Review and process inbound trip paperwork, bills of lading, and delivery receipts promptly.
- Minimum 1–2 years of dispatch, load planning, or fleet supervisory experience in the trucking/transportation industry.
- Experience with transportation management systems (TMS)—specifically TMW —is strongly preferred.
- Working knowledge of DOT regulations and Hours of Service (HOS) rules.
- Strong verbal and written communication skills with professional phone etiquette.
- Proven organizational ability with the capacity to prioritize competing operational demands.
- Exceptional problem-solving skills under time-sensitive constraints.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.