Service Scheduling Coordinator

We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Responsibilities

Answer customer calls and establish follows-up with service appointments

Respond quickly to phone inquiries using email, scripts and templates

Provide customers with initial scheduling information and drive successful shop flow

Follow up with clients who have completed their service, ensuring excellent client satisfaction rating

Follow up with clients that have incoming parts orders and no-show service appointments

Participate in team and process development sessions - keeping positive relationships with teammates, service teams and dealership management

Utilize CRM tracking system daily

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.