What are the responsibilities and job description for the Patient Access I Per Diem position at Wentworth-Douglass Physicians Organization (WDP)?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Rehab Services Department has a PER DIEM opportunity for a patient centered/customer service focused administrative specialist to join our team at our Wentworth Douglass Hospital.The ideal candidate will have flexibility with their schedule to cover many different schedules, the ability to travel to multiple rehab sites, strong administrative skills preferably in a healthcare environment and be an effective communicator.
The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department. These include managing patient and therapist's schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department.
The individual will work closely with other team members to ensure positive patient experiences.
Qualifications
Experience Minimum Required * Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.
Experience Preferred/Desired * Previous experience in a healthcare setting. * Preferably in a hospital setting
Education Minimum Required * High School Diploma or equivalent experience minimum of 1 year working in a customer service setting
Special Skills Minimum Required * The ability to multi-task in a fast-paced environment. * Present in a calm, professional manner. * Requires the knowledge and ability to utilize various computer and on-line applications. * Offer exemplary internal and external customer relations. * Strong relationship building skills. * The knowledge of medical terminology and insurance authorization. * Good communication skills, both written and verbal. * Have a general understanding of the impact Patient Access has on Revenue Cycle.
Additional Job Details (if applicable)
Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/HourlyGrade
2EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Salary : $18 - $25