Tasting Room Helper/Tasting Room Assistant Part-Time (Tips Eligible)

Tasting Room Helpers/Assistants are responsible for providing an exceptionally high level of customer service. This role is responsible for assisting Wine Sales Ambassadors with performing customer service duties to include carry out, delivering and packing wine purchases.

At WFE, employee performance is measured through the results delivered, as well as your behavior. Your consistent demonstration of our WFE RISE Values (Respect, Integrity, Sustainability & Excellence) are an expectation of all members of our team.

Position Summary

• Ensure all guests are greeted and receive a positive and memorable experience.
• Perform customer service duties to include curbside wine pick up duties including carry out, delivering and packing wine purchases.
• Carry out purchases to customer vehicles.
• Support special events and hospitality functions.
• Replenish wine and merchandise stock.
• Clean and straighten up the retail area to ensure a clean and neat appearance is maintained.
• Work on special projects as directed.

Roles and Responsibilities

Wine Inventory

• Stock wine in wine room and tasting room by vintage and varietal following room specific policies
• Rotate stock in wine room
• Maintain a neat, clean and orderly wine room

Supply Room

• Stock shipper boxes
• Change linen bag
• Keep supplies organized (bags, boxes, gift packs, 6 pack carriers)

Other duties

• Assist with shipping orders and labeling
• Assist with arranging and maintaining tasting room displays
• Work tasting room special events and assist with set up and tear down
• Ensure tasting room areas are neat, clean and orderly, including but not limited to the patio, tasting room, kitchen and public restrooms
• Restock 6 pack carriers and cases in tasting room
• Refill  water
• Understands and assists with maintaining storage safety procedures
• Assist with TR janitorial needs when necessary
• Follow all safety protocols 
• Fully understand and follow our Mission Statement and Operating Values

Physical Qualifications

• Requires the ability to stand and walk for potentially long periods of time throughout the workday.
• Must be able to lift 50 lbs.
• Forklift experience preferred.
• Manual dexterity and vision sufficient to operate a computer/i-pad for potentially long periods of time without experiencing abnormal hand, wrist or eye strain.
• Hearing sufficient to understand conversations, both in person and on the telephone
• Must have coordination sufficient to operate various office machines, including but not limited to fax machines, calculators, telephones, computer’s, and scanners

Skills/Qualifications

• Organized and efficient with ability and willingness to multitask
• Display a professional demeanor including a neat and clean appearance
• Strong communication skills to deliver outstanding guest experiences and  to work cross functionally with other department team members.
• Safety-minded
• High quality standards for hospitality and service
• Must be available to work a minimum of three shifts per week, including weekends and some holidays

Environmental Conditions

The environment within the buildings is clean, well-lit and subject to extremes in temperature and humidity. Will be required to work inside and out-of-doors and in various parts of the facility subjecting the incumbent to variations in temperature and humidity.

Sustainability Values statement

Supports economic sustainability by providing exceptional wine country experiences to our guests.  Also supports economic sustainability by conserving materials and supplies and using these in the most efficient ways possible.   Also supports this effort by being fiscally responsible from a department budget standpoint.  Supports environmental sustainability by participating in department recycling and composting efforts.