What are the responsibilities and job description for the Host/Concierge at Wente Vineyards and Murrieta’s Well Tasting Rooms (Tips Eligible) position at Wente Family Estates?
Job Details
Description
Position Summary
The Host/Concierge at Wente Vineyards and Murrieta’s Well property is responsible for greeting and providing a welcoming experience as guests enter our property at the main gate. We are looking for a candidate who enjoys the challenge of staying organized, yet flexible in a busy, ever-changing environment. The successful candidate will be a fast thinker on his/her feet with the ability to quickly assess a situation and make appropriate decisions accordingly.
At WFE, employee performance is measured through the results delivered, as well as your behavior. Your consistent demonstration of our WFE RISE Values (Respect, Integrity, Sustainability & Excellence) are an expectation of all members of our team.
Essential Functions
The environment within the buildings is clean, well-lit and subject to extremes in temperature and humidity. Will be required to work inside and out-of-doors and in various parts of the facility subjecting the incumbent to variations in temperature and humidity.
Sustainability Values Statement
Supports economic sustainability by providing exceptional wine country experiences to our guests. Also supports economic sustainability by conserving materials and supplies and using these in the most efficient ways possible. Also supports this effort by being fiscally responsible from a department budget standpoint. Supports environmental sustainability by participating in department recycling and composting efforts.
Description
Position Summary
The Host/Concierge at Wente Vineyards and Murrieta’s Well property is responsible for greeting and providing a welcoming experience as guests enter our property at the main gate. We are looking for a candidate who enjoys the challenge of staying organized, yet flexible in a busy, ever-changing environment. The successful candidate will be a fast thinker on his/her feet with the ability to quickly assess a situation and make appropriate decisions accordingly.
At WFE, employee performance is measured through the results delivered, as well as your behavior. Your consistent demonstration of our WFE RISE Values (Respect, Integrity, Sustainability & Excellence) are an expectation of all members of our team.
Essential Functions
- Ensuring guests are directed to their desired destination on property. Welcomed upon arrival with enthusiasm.
- Obtain contact information and visit details from guests.
- Demonstrate proficiency when utilizing the work reservation system to make reservations, seat guests and add guest profiles.
- Monitoring the flow of guest seating around the property
- Presents a positive first impression with friendliness, excellent service and high standards.
- Effectively communicate the brand story.
- Provide guests with information on all offerings and experiences available at Wente Vineyards and Murrieta’s Well.
- Requires the ability to sit and stand for long periods of time.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Ability to lift 50 lbs.
- The ideal candidate will display a high level of hospitality, be friendly and enthusiastic, and maintain a professional demeanor.
- Ability to work in a multi-task environment with frequent interruptions and short deadlines, and sometimes a high degree of pressure.
- Open communication with Tasting Room leadership and team members, ensuring the best experience for our guests. Represent the organization professionally when in contact with customers and vendors.
- Excellent communication and organizational skills and strong hospitality traits (eye contact, warm welcome, smiles). The ability to adapt to a quick pace throughout the day, while exhibiting a warm and welcoming demeanor.
The environment within the buildings is clean, well-lit and subject to extremes in temperature and humidity. Will be required to work inside and out-of-doors and in various parts of the facility subjecting the incumbent to variations in temperature and humidity.
Sustainability Values Statement
Supports economic sustainability by providing exceptional wine country experiences to our guests. Also supports economic sustainability by conserving materials and supplies and using these in the most efficient ways possible. Also supports this effort by being fiscally responsible from a department budget standpoint. Supports environmental sustainability by participating in department recycling and composting efforts.