What are the responsibilities and job description for the General Manager position at Wendys?
Restaurant General Manager (RGM) – Wendy's | HAZA Foods
Who We Are
Families come in all shapes and sizes, and the Wendy's family is no exception! At Wendy's, powered by HAZA Foods, we believe in creating a welcoming and supportive environment where leaders thrive, teams grow, and guests feel at home. As one of the largest Wendy's franchise operators in the U.S., we are committed to quality, opportunity, and success—both in our restaurants and for our people.
What You'll Do
As a Restaurant General Manager (RGM), you'll be the driving force behind your restaurant's success. You will lead a team, oversee daily operations, and ensure guest satisfaction, team development, and financial performance. Your goal is to build a high-performing team, create an exceptional customer experience, and grow the business.
Key Responsibilities:
People Leadership & Team Development
- Recruit, train, and develop a high-performing team, ensuring a positive work environment.
- Provide coaching, feedback, and leadership to ensure employees are meeting performance standards.
- Maintain a culture of accountability, recognizing achievements and addressing performance concerns as needed.
Operational Excellence
- Ensure all food safety, quality, and brand standards are met at all times.
- Oversee daily restaurant operations, ensuring smooth execution of opening and closing procedures.
- Manage scheduling, inventory, and restaurant maintenance to keep operations running efficiently.
- Ensure compliance with Wendy's and HAZA Foods policies, as well as local, state, and federal regulations.
Guest Experience & Customer Satisfaction
- Foster a customer-first culture, ensuring that guests receive friendly, accurate, and timely service.
- Lead by example in providing excellent hospitality and handling customer concerns professionally.
Financial Performance & Business Growth
- Manage P&L, labor costs, and expenses to ensure financial success.
- Implement local marketing initiatives and community engagement efforts to drive sales.
- Identify areas for business growth and operational improvement.
What We're Looking For
- Proven leadership experience in a restaurant, retail, or hospitality setting (QSR experience preferred).
- Strong ability to motivate, develop, and lead a team.
- A guest-first mindset, with a focus on quality and service excellence.
- Solid understanding of business operations, P&L management, and financial performance metrics.
- Ability to problem-solve, multitask, and make decisions under pressure.
- Certification in food safety (e.g., ServSafe) and other relevant industry certifications.
- Flexibility to work a variety of shifts, including weekends and holidays.
- Must be at least 18 years old with reliable transportation.
What You'll Get in Return
- Competitive salary & performance-based bonuses
- Comprehensive benefits package (medical, dental, vision, & more)
- Paid time off & company holidays
- Ongoing leadership training & development opportunities
- Career growth within one of the largest Wendy's franchise groups
The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results. HAZA Foods is an equal opportunity employer and is committed to fostering an inclusive, diverse workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
