What are the responsibilities and job description for the Shift Manager position at Wendy's?
Families come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Manager.
The stuff you want - like fun people, quality food, and a paycheck - is done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than they’d expect from a fast food place. No doubt you do the first two already. We can teach you the third! Sound good? Keep reading.
The management career path at Wendy’s….
- Crew Member: Consistently shows up on time, pays attention, strive to do his/her best and drives enthusiastically towards needed result.
- Shift Manager: Identify how their own individual role, and that of a team, supports the organization.
- Assistant General Manager: Knows cost management and control techniques, monitors daily operations, coaches as necessary to maintain Wendy's standards.
- General Manager: Embraces change and is willing to modify behavior to achieve business improvements.
- Training General Manager
Regardless of what position/role you started with us, we provide the necessary training, timely feedbacks and required certification tests. We promote up to 80% of our management candidates from within based on performance, commitment and dedication.
Making things happen is just one of your talents:
- If a Wendy’s restaurant was a person, it’d be you: fun, fast and friendly,
- Whatever comes up with a customer - good or bad - you handle it like a boss.
- You get how things work here, and make sure new team members know it, too.
- You make sure food safety standards and procedures are on point.
What you bring to the table:
- At least one year of restaurant work experience.
- High school diploma or GED. (Some college or military experience? Tell us that, too.)
- You’ve already led, managed, and organized a team in a fast-paced environment.
- Mad skills in problem-solving, customer service, and decision-making.
- Giving and taking direction like a pro.
- Flexible work availability.
You must be willing and able to:
- Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
- Stand and move for most - if not all - of your shift.
- Lift up to 25-50 lbs. now and then.
- Handle weather-related moments like rain at the drive-thru, taking the trash out in the summer.
- Wear a headset, use other restaurant equipment such as a register or grill, and follow brand guidelines.
For more information on specific equipment or job requirements, please talk to our hiring manager.
Wendy's is an equal employment opportunity employer that may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.
Salary : $17