What are the responsibilities and job description for the Crew Member position at Wendy's?
Position Overview The essential functions and position standards of a crew member are listed below. Generally, it is necessary for a crew member to be crossed-trained in at least three stations. Each station does not necessarily exist in every restaurant, and sales volumes dictate which station will be used and for how long on each shift. An individual must be able to perform each necessary function satisfactorily. Wendy’s will, upon request, provide reasonable accommodation in accordance with the ADA to known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless doing so would cause Wendy’s undue hardship.
Required Skills
- Ability to multitask
- Ability to work at a quick, efficient and thorough pace
- Team-oriented, adaptable, dependable and strong work ethic
- Positive attitude
- Customer service-oriented
- Ability to communicate effectively with guests and team members
Responsibilities
- Greeting and serving guests with enthusiasm, courtesy and hospitality
- Preparing and serving food as needed
- Smile and connect with internal and external customers
- Assist in opening or closing procedures
- Must be able to meet the physical demands of the position which includes, but is not limited to standing for long amounts of time and lifting up to 50 lbs.
- Ensure there is clear communication between the register and food line staff
- Knowledgeable of the brand and menu items
- Follow sanitation and safety procedures
- Greet customers to make them feel comfortable and welcome