What are the responsibilities and job description for the Crew Member position at Wendy's Of Bowling Green, Inc.?
Statement of Purpose
Utilizing a knowledge of positional skills, customer service and courtesy, health and safety regulation and all Wendy's food safety, safety and security and employee policies and procedures; the crew member is responsible for providing quality products and service in a clean and safe environment to each and every customer.
Essential Functions
The essential functions of the various crew member positions within the restaurant are listed below. In most cases, it is desirable for a crew member to be cross-trained in at least three service positions - Order Taking/Dining Room, Grill, Fries/Nuggets, Sandwiches, Drinks, Register, Opening Responsibiliities, Pre-Close Responsibilities and Closing Responsibilities.
Dependability - As a member of a team, it is necessary that all crew members arrive at work on time for their scheduled shift. Absences must be held to a minimum and all "call-off" procedures must be strictly followed.
Customer Relations - All crew members must understand and demonstrate good "people skills" in dealing with customers. Prompt, friendly, courteous service, delivered with a pleasant attitude is essential. The Service Excellent Promise must be delivered to each and every customer.
Cooperation - All crew members must have a "teamwork" attitude and be able to contribute to the efficient operations of the shift. Positive working relationships amoung the entire restaurant team are a must.
Personal Appearance - Each crew member is expected to present a neat, well-groomed appearance at all times. This includes strict adherence to the dress code policy.
Environmental Conditions - The fast pace within our restaurants and the need to meet requests from the public, requires all crew members to be able to handle stressful situations while maintaining a calm, pleasant attitude and efficient working pace.
Qualifications:
Age Requirement - All employees must be at least 16 years of age and possess all documents and permits required by state and federal law.
Education/Experience - Previous restaurant experience is helpful but not required; or an equivalent combination of education and experience.
Other - All positions require long periods of standing without a break. Lifting and reach requirements may be required for some positions.