Strategic Business Systems Analyst

The Strategic Business System Analyst is responsible for supporting the Collections Management team and internal departments with a variety of requests including; reviewing, analyzing and evaluating business and user needs, documenting business requirements, defining scope and objectives and formulating business solutions.      

Responsibilities/Duties/Functions/Tasks:

• Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology.
• Provide reporting solutions, including reports, on a scheduled basis. Ensure data is accurate and complete, meets the stated business need, and data is formatted in an easy to digest, actionable format.
• Evaluate and prioritize needs regarding incoming client and internal department requests, make recommendations balancing management needs, client needs, and costs.
• Respond to all requests, inquiries and scheduled tasks in a timely fashion to meet business and client needs.
• Communicate with all levels of employees within the firm, external clients and vendors.
• Validate requests and manage rules for account movement and execute inventory maintenance activities.
• Maintain settings in the host system related to the successful processing of accounts - collections workflow, process automation, tables, codes, etc...
• Coordinates new client setup with management and/or relationship manager.
• QA processes developed and implemented where needed, performed as scheduled, with a developed resolution/escalation process.
• Manage small projects including tracking multiple deliverables.
• First line Dialer support including basic troubleshooting, end user support, daily QA, user configuration, calling strategy support, settings in the host system.
• Work closely with IT on projects, specifically where multiple systems (i.e. CSS IMPACT, Data Warehouse) are involved in a change, or where testing is needed of IT enhancements as they relate to collections/onboarding.
• Research, document, assist in design for IT projects as they relate to Collections, including CSS implementation.
• Cross trains with team members to enhance skills and support team functions.
• Generates report automation, template population.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

Qualifications:

• Bachelor’s degree in Business, Finance, Computer Science, Mathematics, Information Technology, or a related field.
• 2 years relevant business analyst experience or an equivalent combination of education, training, and experience.
• Experience in MS Office Suite, SQL and Visual Basic.
• Knowledge of SQL database to develop queries and SQL statements to extract data.
• Ability to manage multiple competing priorities and time effectively to meet deadlines.
• Demonstrate strong oral, written and interpersonal skills to work in a team environment and build relationships with internal customers.

Compensation and Benefits:

• The expected compensation range is from $65,536 - $81,000 based upon experience
• Paid Time Off (PTO) - 16 days annually  9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the Firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
• On site "Bistro To Go" vending and fresh foods available
• Free parking
• Free onsite fitness center for all employees

EOE Statement: WWR/Weltman is an Equal Opportunity Employer.

Salary : $65,536 - $81,000