What are the responsibilities and job description for the Legal Account Resolution Specialist Subrogation Collector position at Weltman, Weinberg & Reis Co., LPA?
We are currently seeking a Legal Account Resolution Specialist to join our subrogation team in Cleveland, Ohio.
Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.
They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; preparing files for additional legal action is an important responsibility in this role. If you have a strong focus on customer service and learning paired with excellent technical skills, please read on and apply to be considered.
Schedule:
- 8:00am - 4:45pm, Monday through Friday during Training
- 8:00am - 4:30pm after Training
- No weekends or evenings
Responsibilities/Duties/Functions/Tasks:
- Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
- Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
- Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
- Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
- Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
- Obtains information to handle debit and check payments by phone
- Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
- Makes decision for next activity on consumer file and monitors files for required documents
- Follow-up to ensure all available options are utilized to achieve payment of debt
- Meets minimum standards for daily calls, files worked and goals
- Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
- Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
- Complete all required training applicable to assigned position
- Additional duties as requested or required
Qualifications:
- High school diploma or general education degree (GED)
- 1-3 years relevant business experience or an equivalent combination of education, training, and experience
- Consistently achieves 85%or better on monthly revenue goals
- Knowledge of basic computer operation, including internet research
- Maintains composure in difficult situations
- Communicates effectively verbally and in writing
- Must pass background check and drug screen
- Bilingual Spanish speaking preferred, not required
Compensation and Benefits:
- The compensation is $17.68 per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000
- Employees proficient in Spanish may receive additional compensation
- Paid Time Off (PTO) - 16 days annually 9 Company paid holidays
- Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
- Promotional opportunities from within the firm
- Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- Earn incentives through monthly contests in a fun team environment
- Free parking
- Free onsite fitness center available to all employees
WWR/Weltman is an Equal Employment Opportunity employer.
Salary : $10,000
