What are the responsibilities and job description for the Commercial Account Resolution Specialist position at Weltman, Weinberg & Reis Co., LPA?
Position Purpose: Under general supervision, the Commercial Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.
Location: This position can sit in our Cleveland, Ohio or Dublin, Ohio locations.
Hours: Monday - Friday 8:00am - 4:45pm
Responsibilities/Duties/Functions/Tasks:
- Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts.
- Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution
- Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
- Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm’s computer system
- Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.
- Obtains information to handle payments by phone
- Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information
- Makes decision for next activity on the file and monitors for any required documents
- Ensures all available options are utilized to achieve payment of debt
- Handles files in accordance with Weltman and client standards
- Maintains a high level of professionalism in all interactions
- Completes all required training applicable to the assigned position
- Additional duties as requested or required
Qualifications:
- High school diploma or general education degree (GED)
- 1-3 years relevant experience in collections, accounts receivable or related industry
- Commercial collection (B2B) experience preferred
- Goal driven to achieve top performance on monthly revenue goals
- Accurate typing and data entry skills
- Knowledge of basic computer operation, including internet research
- Basic knowledge of Excel
- Maintains composure in difficult situations
- Communicates effectively verbally and in writing
- Must pass background check and drug screen
- Bilingual preferred, but not required
Compensation and Benefits:
- $20.33 per hour plus potential monthly bonus
- Paid Time Off (PTO) - 16 days annually 9 Company paid holidays
- Bilingual is a plus (Spanish Speaking)
- Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
- Promotional opportunities from within the firm
- Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available
- Free parking
- Free onsite fitness center available to all employees
EEO Statement: WWR/Weltman is an Equal Opportunity Employer.
Salary : $20