What are the responsibilities and job description for the Product Manager, Product Management position at Wellvana?
Description
The Wellvana Why:
The healthcare system isn’t designed for health. We’re designed to change that. We’re Wellvana, and we help doctors deliver life-changing healthcare.
Through our elevated value-based care programs, we’re revitalizing an antiquated system that’s far too long relied on misaligned incentives that reward quantity of care not the quality of it.
Our enlightened approach—covering everything from care coordination to clinical documentation education to marketing— ties the healthy outcomes of patients directly to shared savings for primary care providers, health systems and payors.
Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care between appointments that is nothing short of life-changing.
Named a 2024 "Best in Business" and 2023 "Best Place to Work" by Nashville Business Journal, we’re one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be.
Clarity on the Role:
The Product Manager reports to the Director of Product Management and Innovation. This role serves as the product owner and is the primary liaison between internal stakeholders, end users, third-party vendors, and development teams. The Product Manager will be responsible for ensuring the technology tools effectively meet operational and business needs. This role requires strong communication skills, a collaborative mindset, and a deep understanding of product lifecycle management to drive impactful solutions across the organization.
What's Expected:
- Lead the relationship with third-party vendors to drive strategy, manage enhancements, and own outcomes for technology tools supporting VBC operations. Including, but not limited to sprint planning, requirements gathering, stakeholder engagement, and vendor performance accountability.
- Own escalation management and incident response processes, directing bug tracking and troubleshooting efforts while ensuring timely resolution and continuous improvement for end users and partners.
- Define and drive the prioritization of dashboards and reporting capabilities, partnering with developers and analysts to deliver solutions that meet stakeholder requirements for value-based care metrics and performance tracking
- Establish and maintain standards for data load processes, ensuring data integrity and proactively identifying opportunities to improve reliability and reduce errors
- Own the product feedback loop, synthesizing user insights and operational data to drive product enhancements and identify strategic opportunities for improved functionality
- Drive product roadmap planning, leading SWAG estimation sessions with cross-functional stakeholders to assess scope, effort, and feasibility of incoming requests, enabling data-informed prioritization and realistic capacity planning across the product roadmap.
Requirements
What's Required:
Education:
- Bachelor’s degree in a related field and/or the equivalent combination of training, education, and experience, required
- Master’s degree in a related field and/or the equivalent combination of training, education, and experience, preferred
Certifications:
- Project Management courses focused on foundational aspects of project management, project delivery, and tools to most effectively organize deliverables and reach goals
- Product Management courses focused on foundational aspects of product management, leading a team utilizing agile processes, etc.
Years of Related Experience
- 5-7 years of experience in product management, healthcare technology, or a related role with demonstrated ownership of product strategy and roadmap
Skills/Competencies/Behaviors:
- Strong understanding of healthcare delivery models, population health, or value-based care
- Experience working with third-party technology vendors and cross-functional teams
- Strong problem-solving and analytical skills; ability to translate business needs into technical requirements
- Familiarity with data integration, ETL processes, and data validation
- Excellent communication and organizational skills, with ability to manage competing priorities
- Knowledge of healthcare data standards (e.g., claims, EMR/EHR data, FHIR)
- Agile or SCRUM Methodology experience
- Experience with Amazon Web Services (AWS)