What are the responsibilities and job description for the Adult Outpatient Customer Service Representative position at WELLSTONE?
Job Description: The Customer Service Representative (CSR) is WellStone's connection to the clients. This role plays a very important part in maintaining our connection between the clients and our providers to ensure that all clients receive the proper treatment they need. The CSR helps clients navigate services, addresses inquiries from clients, vendors, and the general public via phone and in person, and help to ensure a positive experience by providing clear communication and handling sensitive situations with empathy and understanding. This is a full-time, hourly position working Monday-Friday, 8am-5pm.
What you'll be doing:
- Perform receptionist duties, acknowledging and assisting clients, visitors, vendors, etc.
- Perform data entry functions into computer.
- Answer telephone in timely manner.
- Verity appointments, reschedule appointment, make appointments.
- Take messages for staff, or route calls to voicemail.
- Answer questions, verity client demographic information in computer.
- Accept co-payments, key into computer, print receipts.
- Balance monetary amounts taken daily and submit to Accounting.
- Conduct reminder calls for next day appointments.
- Scan documents into computer, fax requested information.
- Inform therapist the client is present, reschedule, schedule and confirm appointments.
- Provide excuses to clients who request appointment verification.
- Attend and complete required training.
- Attend staff meetings.
- Complete other duties as assigned.
This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.
Qualifications:
What we’re looking for:
- High School Diploma or equivalent
- Previous Customer Service experience required
- Excellent verbal and written communication skills
- Proficient computer skills to include knowledge of Microsoft Office Suite
- Excellent organizational and documentation skills
Benefits
What we offer:
- Competitive medical, dental, and vision premiums
- State Retirement participation through RSA plus an optional 457b plan with a company match
- Nine (9) paid holidays throughout the year
- Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
- Company-paid Group Life and AD&D insurance and Long-Term Disability
- Licensure reimbursement
- Tuition discounts through learning partnerships with Athens State University, Capella University and Walden State University.
We are compassionate towards those impacted by behavioral health disorders.
We are dedicated to one another through collaboration and teamwork.
We are optimistic problem-solvers who do what it takes to get the job done.