IT ServiceNow Administrator - BioMedical, Nuvolo Platform

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

The IT ServiceNow Administrator Position reports directly to the Manager, IT ServiceNow. Key responsibilities of the role include:

Responsible for the day-to-day administration, development and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules. In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like configuration, integration, custom programming, testing and deploys. The Administrator partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. The Administrator evaluates, coordinates and performs installation and testing of vendor updates and new releases while maintaining system integrity and availability across development and production environments. Additionally, the Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement, platform expansion and adoption.

Required Minimum Education:

• Bachelor’s degree in related area or 5-years of equivalent experience.

Required Minimum License:

• N/A

Required Minimum Certification:

• Certified System Administrator - ServiceNow

Preferred Certification:

• ITIL v3 Foundation Certification

Required Minimum Experience:

• 1 years’ experience administering IT Service Management (ITSM) applications to be include application design, source code management, JavaScript, APIs, web services and User Interface design – ServiceNow platform experience preferred.

Required Minimum Skills:

• Demonstrated understanding of ITIL processes, operations and procedures.
• Experience with processes involving problem identification, recovery, escalation and resolution.
• Strong analytical, estimating and problem solving skills.
• Experience managing IT projects with working knowledge of PMI standards and project life cycle.
• Excellent communication, interpersonal and collaboration skills.
• Ability to present and explain technical information to diverse audiences.
• Ability to be flexible, adaptable and learn new concepts quickly.
• Ability to work effectively in a team environment with aggressive deadlines and multiple priorities

Hybrid - 1800 Parkway Place

We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community.

Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!