What are the responsibilities and job description for the Hospital Services Representative (Columbia County) position at Wellstar Health System, Inc.?
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Internal Compensation Grade
AH13Work Shift
Day (United States of America)Job Posting
- Customer Service: Delivers exceptional customer service to patients, students, guests, staff and colleagues as detailed in Blue Coat Ambassador Mission. Greets guests and consistently displays a positive, welcoming, friendly, caring, attentive courteous attitude and appropriate behaviors to all individuals, external and internal, through eye contact, body language and behavior. Courteously provides information (via telephone or in person) and other resources (maps) to individuals as needed. 50%
- Complies with BCA Standards: Consistently models BCA etiquette standards (p. 13 -15). Presents a professional and positive public image and communication style. Creates professional image by adhering to BCA Uniform Standards (p. 9 -11). Maintains a clean and safe work environment. Maintains equipment used for transport/escort. Ensures that each piece of equipment is cleaned between uses. Reports/removes any defective transport/escort equipment. 25%
- Documentation (Data Management)/Service Responsibility: Maintains statistical data (in-person and phone assists, transports, escorts) and enters information into daily logs. Submits data reports on time. Relays service needs in timely manner. Contacts Security as needed to handle challenging situations. Takes initiative to assist with wheelchair/equipment searches, lunch coverage. 25%
- Patient- and Family-Centered Care: Demonstrates dignity and respect for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care. Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making at the level they choose. 0%
- High School Diploma / GED General Required and(
- Associates General Preferred or)
- Minimum 2 years face-to-face customer service Required
- BLS-I - Basic Life Support - Instructor
- BLS - Basic Life Support
- ARC-BLS - Amer Red Cross Basic Life Support
- BLS-P - Basic Life Support-Provisional (30 Days)
We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community. Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!