Bathhouse Attendant - The Springs Resort & Spa

The Springs Resort & Spa is seeking a friendly and service-driven Part-Time Bathhouse Attendant to join our team in Pagosa Springs, Colorado. This guest-facing role is essential in delivering a welcoming, organized, and seamless experience for guests purchasing day passes, checking in to soak, and preparing for time in our 45 geothermal pools.

The ideal candidate thrives in a high-volume hospitality environment, enjoys interacting with guests, and takes pride in maintaining operational accuracy and exceptional service standards.

Your Future Career

Guest Check-In & Experience

• Greet guests warmly and professionally upon arrival.
• Process day passes, reservations, and upgrades accurately using point-of-sale systems.
• Provide clear instructions regarding pool access, locker areas, and resort amenities.
• Answer guest questions regarding policies, pricing, and soak procedures.
• Maintain a positive and welcoming atmosphere at all times.

Retail & Sales Support

• Process retail purchases including swimwear, flip-flops, robes, and apparel.
• Maintain clean, organized, and visually appealing retail displays.
• Assist guests with sizing, product selection, and recommendations.
• Support inventory restocking and communicate low stock levels to leadership.
• Follow proper cash-handling and POS procedures.

Linen & Operational Support

• Distribute robes, towels, and other guest amenities accurately and efficiently.
• Collect used linens and coordinate with Laundry for replenishment.
• Monitor supply levels and maintain organized storage areas.
• Ensure the Bathhouse remains clean, organized, and guest-ready throughout the shift.

Compliance & Safety

• Follow all cash-handling, security, and guest privacy procedures.
• Adhere to health and safety guidelines related to public areas and high-touch surfaces.
• Maintain awareness of guest safety protocols and emergency procedures.
• Report operational or maintenance concerns promptly to leadership.

Team Collaboration

• Communicate effectively with Bathhouse Supervisors, Pool Operations, Spa, and Security teams.
• Support peak periods with efficient multitasking and guest flow management.
• Participate in training sessions and team meetings.
• Assist with additional duties as assigned to support overall resort operations.

Required Qualifications

• High school diploma or equivalent required.
• Previous hospitality, retail, spa, or customer service experience preferred.
• Experience with POS systems and cash handling preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and guest-first mindset required.
• Availability to work flexible schedules, including weekends, holidays, and peak seasons.

Physical & Work Environment Requirements

• Ability to stand for extended periods throughout a shift.
• Ability to occasionally lift or carry items up to approximately 40 pounds (linens, retail inventory).
• Ability to work in a high-traffic, guest-facing environment.
• Exposure to humidity and varying indoor temperatures.
• Ability to maintain composure during busy service periods.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Springs Resort & Spa is an Equal Opportunity Employer.