Health Center Manager

Health Center Manager

Department: Medical

Location: OPK

Reports to:  Regional Director

Status: Full-time, Regular

FLSA: Exempt

Pay Range: $91,900- $119,470/year
 

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people.  We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Health Center Manager provides operational supervision and ongoing support to staff in an individual health center. Coordinates primary care teams and supervises all center-based primary care support staff. Provides day-to-day oversight and management of systems, workflows and operations including front and back office.

Required Qualifications

• Three years health center management experience in an outpatient or related health care setting preferred.
• Capable of problem solving and managing staff in outpatient or related health care setting.
• College degree preferred 
• Direct experience in the provision of medical services while supervising up to 10 employees and providing support to medical providers.
• Demonstrated ability using computer applications, including MS Word, Excel and E-mail.
• Knowledge and experience with insurance carriers including facility and medical records audits; with upto date knowledge of EHR preferably NextGen.
• Strong organization skills and ability to develop positive relationships with staff.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Ability to work independently and as a team player.
• Current CPR and first aid certificate or willingness to be trained required within first (90) ninety days of employment.
• Demonstrated commitment to the provision of primary care services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Excellent priority, goal setting, and decision-making skills in a rapidly changing business environment.
• Available to work evenings and Saturdays.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsibilities.

• Supports the development and implementation of Primary Care Teams and supports all Center staff.
• Facilitates smooth operations and communications between all Center departments and staff.
• Develops appropriate organizational structure(s) and weekly staffing schedules for Center and maintains master calendar.
• Oversees daily Center operations, including patient and work flow, resolves problems, seeking support from COO as needed.
• Liaison between the Center and Administrative services.
• Addresses patient grievances.
• Develops procedures in conjunction with staff and COO.
• Builds and maintains relationships with community partners, other WellSpace Health facilities and staff.
• Additional duties, as assigned by COO and/or Operations leadership.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel.  The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.  The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.  It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.  WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                                              WellSpace Health is an Equal Opportunity Employer