What are the responsibilities and job description for the Technical Writer position at wellsfargo?
Title: Technical Writer – Merchant Services
Location: 1525 W WT Harris Blvd Charlotte, NC
Alternate Locations: Tempe, AZ or Des Moines, IA
Duration: 6 months
Work Engagement: W2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
We are seeking a skilled Technical Writer to create, update, and maintain desktop procedures and control documentation supporting Merchant Services businesses. This role partners closely with business and operations teams to ensure documentation is accurate, compliant, and aligned with Content Management standards while supporting ongoing process improvement initiatives.
Responsibilities:
Create, update, and maintain desktop procedures, control documentation, and related artifacts for Merchant Services operations
Complete assigned writing and publishing tasks on time and in accordance with Content Management Team procedures and standards
Manage documentation through a Content Management System (CMS), ensuring version control and accuracy
Demonstrate a strong drive for results, including effective follow-up to ensure deliverables are completed timely
Review existing procedures and identify process improvement opportunities, sharing recommendations with team management
Participate in ongoing business operations and initiatives to support achievement of business goals and objectives
Research strategies and action plans to help establish effective, efficient processes while meeting performance metrics, risk, and policy expectations
Collaborate with stakeholders across business, operations, and compliance teams to gather requirements and validate documentation
Qualifications:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Strong technical writing and written communication skills
Experience creating procedure and control documentation
Proficiency with Content Management Systems (CMS) and Microsoft Word
Ability to translate complex processes into clear, concise documentation
Strong attention to detail and organizational skills
Experience in banking services or financial services
Familiarity with Merchant Services, payments, or operational controls
Ability to manage multiple assignments and meet deadlines