Senior Infrastructure Engineer

Description

Title: Information Senior Infrastructure Engineer

Location: Charlotte, NC

Alternative Location: Chandler, AZ, Irving, TX

Duration: 18 months

Work Engagement: W2

Work Schedule: Hybrid 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Software Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Software Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Key Responsibilities:

• Provide senior-level application and middleware support for complex, high-availability services; act as an escalation point for L2/L3 incidents; lead disciplined troubleshooting, recovery, and stabilization.
  • Embed SRE practices into day-to-day operations: define reliability signals, improve alert quality, drive blameless post-incident learning, and prioritize systemic fixes and toil reduction.
  • Implement and continuously improve observability across applications and middleware (logs, metrics, traces, dashboards, and actionable alerting) to improve detection, diagnosis, and MTTR.
  • Design, develop, and maintain infrastructure-as-code and configuration-as-code capabilities supporting VM-based and container-adjacent workloads, including OpenShift (OCP) enablement.
  • Build and support automation for operational actions across middleware components (standardized status checks, start/stop/restart patterns) to enable safer self-service and reduce dependency bottlenecks.
  • Design and implement intelligent automation for platform and middleware operations, including integrating AI/agent-based approaches into workflows where appropriate (triage assistance, predictive signals, and automated remediation guardrails).
  • Monitor configuration drift; support automated compliance checks; implement remediation patterns aligned to enterprise change management, security, and risk controls.
  • Integrate infrastructure and operational automation with CI/CD pipelines to enable repeatable, auditable deployments and safer rollouts.
  • Support core platform components that enable applications and container platforms, including ingress patterns, load balancing integration, and shared supporting services.
  • Develop and maintain runbooks, operational documentation, and validation/testing approaches for automation and platform procedures to ensure operational readiness and consistent execution.
  
  

Required Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Systems Engineering or Technology Infrastructure/Operations Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education. Desired Qualifications
  •Application and/or middleware production support in complex, high-availability environments, including incident response and problem management with strong root cause discipline.
  •Hands-on automation and configuration management experience (Ansible preferred or similar), plus strong scripting skills (Python, Bash, PowerShell, or similar).
  •Linux administration (RHEL preferred) and/or Windows Server administration supporting enterprise production workloads.
  •Git-based version control practices, including pull requests and peer review, with a focus on repeatability and code quality.
  •Working experience with infrastructure-as-code concepts, including modular design and environment consistency.
  •Experience supporting hybrid/private cloud platforms and container-adjacent hosting models; familiarity with OpenShift (OCP) or Kubernetes-based platforms.
  •Experience implementing SRE operating practices (reliability metrics, reduction of manual toil, continuous improvement via post-incident learnings).
  •Experience supporting common middleware platforms and shared services; ability to build automation patterns that standardize operational actions and reduce manual intervention.
  •Familiarity with enterprise observability and operational support practices (service health dashboards, alert engineering, actionable telemetry).
  •Exposure to responsible AI usage in operations (security, validation, accuracy, and appropriate guardrails for automation/agents).
  •Strong cross-functional communication skills; experience operating in regulated environments.