Systems Operations Analyst

About this role:

Wells Fargo is seeking a Systems Operations Engineer supporting a wide variety of M365 products. One will be working in a fast-paced environment where there will be opportunities for growth and leadership. This team composes of team members across the United States. This Engineer will have the opportunity to work with Microsoft on complex related issues, help pilot/test many sunrising of products, to providing production support over Incident Tickets.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2 years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of Exchange (2016/2019)/Exchange Online/Outlook administrative experience
• 2 years of Intune/Mobility administrative support (iOS/Android/MDM, Intune)
• 2 years of Microsoft Teams support

Desired Qualifications:

• Knowledge of Mobility Administration/Support (MDP, Intune administration, BES support, Android/iOS Support, MFA)
• Knowledge of Microsoft Teams (desktop/mobile support, troubleshooting with Microsoft complex related Teams related issues, to administration of polices)
• Exchange Administration/Support
• Azure Support
• Active Directory Users and Computers
• ZIX administration/support
• m365 Application Support
• Knowledge of using ServiceNow as the Ticket Tracking System.
• Knowledge Base articles composition/maintenance of documents
• PowerShell scripting
• SharePoint Administration support
• OneDrive Administration support

Job Expectations:

• This position is not eligible for Visa sponsorship
• Telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• 40hrs of work, occasional overtime work
• Occasional travel

Working in a L2 support role. Fast paced environment where this Operations team has many intake processes and initiatives: (ServiceNow Incidents Tickets, ServiceNow Catalog Tasks, Wanda, Change Requests, M&A work, to project sunrise/sunset). Looking for a positive team member who is very communicative and is very customer service orientated. This team has various team members across the United States and has peers in India that assist with production support during US times.

Pay Range
$30.58 - $65.24
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
21 Apr 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.