What are the responsibilities and job description for the Senior Workforce Optimization Consultant position at Wells Fargo?
About This Role
Wells Fargo is seeking a Senior Business Execution Consultant to join our Workforce Optimization (WFO) team. This role will be responsible for partnering across our product space and collaborating with product teams to act as a consultant, assisting in the implementation of solutions that meet the needs of our internal product customers. The ideal candidate will bring deep expertise in workforce optimization, solution design, and configuration, and will play a key role in delivering impactful solutions that drive operational excellence and customer satisfaction. Learn more about the career areas and lines of business at wellsfargojobs.com .
In This Role, You Will
24 Jan 2026
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
R-515351-2
Wells Fargo is seeking a Senior Business Execution Consultant to join our Workforce Optimization (WFO) team. This role will be responsible for partnering across our product space and collaborating with product teams to act as a consultant, assisting in the implementation of solutions that meet the needs of our internal product customers. The ideal candidate will bring deep expertise in workforce optimization, solution design, and configuration, and will play a key role in delivering impactful solutions that drive operational excellence and customer satisfaction. Learn more about the career areas and lines of business at wellsfargojobs.com .
In This Role, You Will
- Serve as a consultant to stakeholders and product teams, understanding business needs and recommending effective WFO solutions.
- Lead and support solution design, configuration, and administration activities across multiple product areas.
- Collaborate with product owners and technical teams to implement and optimize workforce optimization solutions.
- Participate in the testing and validation of new configurations and enhancements to ensure solutions meet business requirements.
- Provide guidance and best practices on WFO tools, platforms, and processes to drive efficiency and effectiveness.
- Support the rollout of new features and capabilities, including user training and change management.
- Act as a subject matter expert for workforce optimization, providing consultation and support throughout the solution lifecycle.
- Ensure stakeholders are informed and provide regular communications on completed and upcoming deliverables.
- Ensure process and procedure documentation is updated and utilized consistently.
- 4 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4 years of experience in Workforce Optimization, Workforce Management, Quality, Performance Management, Risk and Control, or operational consulting roles.
- Experience with workforce management or workforce engagement tools such as Alvaria and Verint
- Strong background in solution design, configuration, and administration of WFO platforms.
- Experience supporting the implementation and optimization of workforce solutions.
- Proficiency in WFO tools and platforms (e.g., SharePoint, Confluence, or similar).
- Excellent organizational, analytical, and communication skills.
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated experience with contact centers and contact center quality programs.
- Experience in financial services or regulated industries preferred.
- Ability to work on-site
- This position is not eligible for Visa sponsorship.
24 Jan 2026
- Job posting may come down early due to volume of applicants.
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
R-515351-2