Senior Technology Major Incident Manager

About This Role

Wells Fargo is seeking a Lead Systems Operations Engineer to join our Technology Organization and be part of our Technology Major Incident Management team. Learn more about the career areas and business divisions at wellsfargojobs.com.

As a member of Technology Major Incident Management, you will be responsible monitoring the production support environment by interfacing with team members, resource coordination for production and performing escalations. In this role as you will be responsible to drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications. You will lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services. You will partner with Incident Communicator, Platform, and Business teams in driving resolution activities. You will make an impact by identifying opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks. Expectations are to ensure optimum availability is achieved and provided for our external customers and internal partners through the effective use of resources for supporting end-to-end system availability and performance.

In This Role, You Will

• Work in a fast paced, high-energy environment that requires constant attention and decision making
• Act as lead for executing Major Incident Management (MIM) operational tasks
• Triage reported production events including making decisions on what action to take
• Incident management tasks including excellent verbal and written communication and coordination skills
• Will need to be able to facilitate active production troubleshooting bridge calls, compose business communications regarding impacts with a high degree of accuracy, and assess the correct severity of an incident based on documentation and active understanding of the impacts
• Escalate production events by interfacing with Availability senior management
• Some overtime may be required to provide coverage for incident support and enterprise release implementations
• Conduct training for both new and existing (refresher) procedures, processes and applications
• Ability to work in a high-paced, collaborative, and virtual team environment
  
  

Required Qualifications:

• 5 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

Desired Qualifications:

• Perform role of Resource Manager for production including resource assignment across production bridge lines, reconvene coverage, monitor the triage process and coordinate breaks and lunches
• Monitor team member work quality and ensure processes are followed
• Work with the manager for any team member coaching required
• Ensure the workforce is maintained at adequate readiness levels and the best skillset is matched with the appropriate production event
  
  

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• This position is a shift based role
  
  

Posting End Date:

3 May 2026

• Job posting may come down early due to volume of applicants.
  
  

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-539532-2