What are the responsibilities and job description for the Product Analyst — Merchant Services (Payments) (contract) position at Wells Fargo?
Description
Title: Product Analyst — Merchant Services (Payments)
Location: 1525 W W T Harris Blvd Charlotte, NC
Alternate Location: 800 S Jordan Creek Pkwy West Des Moines, IA
Duration: 24 months
Work Engagement: W2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Business Execution. Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Responsibilities:
Backlog & Story Excellence (Primary Focus)
Title: Product Analyst — Merchant Services (Payments)
Location: 1525 W W T Harris Blvd Charlotte, NC
Alternate Location: 800 S Jordan Creek Pkwy West Des Moines, IA
Duration: 24 months
Work Engagement: W2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Business Execution. Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Responsibilities:
Backlog & Story Excellence (Primary Focus)
- Maintain a high‑quality backlog with two sprints of Definition‑of‑Ready (DoR) items.
- Break down epics/features into clear user stories with testable acceptance criteria.
- Lead refinement: expose dependencies, clarify scope, articulate value, and surface risks.
- Identify unplanned work and propose trade‑offs to protect delivery.
- Document current state (flows, processes, data).
- Identify gaps, defects, and practical resolution options.
- Shape problem statements and solution approaches for PO decisioning.
- Translate business needs into concrete requirements.
- Work with SMEs to validate use cases and acceptance criteria.
- Support control/audit requests with clean, traceable documentation.
- Document use cases and scenarios for design and UAT.
- Partner with UAT leads and perform lightweight testing when required.
- Represent the team in production triage and lead defect intake/analysis.
- Support Sprint Planning: review outcomes, identify carryover, prepare upcoming work.
- Surface risks, assumptions, and dependencies; keep PO decisions well documented.
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Proven experience as a Product Analyst/Business Analyst in Agile delivery (Scrum/SAFe).
- Strong user story writing, acceptance criteria definition, and refinement facilitation.
- Ability to turn abstract ideas into clear, testable requirements.
- Experience in defect/root‑cause analysis with engineering/QA teams.
- Proficiency with Agile tools (Jira/Azure Boards) and documentation (Confluence, process/data mapping).
- Financial Services background—especially Payments/Merchant Services (e.g., onboarding, processing flows, chargebacks, settlement, reconciliation). (preferred)
- Familiarity with controls, audit readiness, and regulated delivery (PCI-DSS a plus). (preferred)
- Comfort navigating complex stakeholders and clarifying ownership. (preferred)
- Basic data analysis (SQL or similar). (preferred)
- Relevant certifications (CSPO/PSPO, SAFe POPM, ICP‑BA, etc.). (preferred)