Loan Workout Specialist

About This Role

Wells Fargo is seeking a Loan Workout Specialist to join our Legal Remedies Team in Unsecured Lending Operations (ULO).

In This Role, You Will

• Provide support to internal and external customers in complex initiatives relating to collection portfolios data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Evaluate risk and analyze account information including financial statements and total relationship
• Coordinate initial loan renewal process and negotiate with borrower or attorneys in order to determine workout solutions
• Restructure supervised loans, recover charged off loans and research account equity to determine full or partial charge off or attend foreclosure sale
• Conduct research and determine resolution for title and collateral perfection issues
• Review and research complex operational challenges that require research, evaluation, and selection of alternatives related to low to medium risk deliverables
• Monitor portfolio for policy compliance and adhere to risk rating Identify opportunities for process improvements within scope of responsibilities in Loan Workout area
• Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in the functions, policies, procedures and compliance requirements
• Coach and assist less experienced colleagues
• Provide issue specific training and participate in departmental projects
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  
  

Required Qualifications:

• 2 years of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

Desired Qualifications:

• 1 years' experience interpreting and researching Account Level Loan Origination Documentation and/or Legal Documents
• Vendor Management experience that includes working with Attorney's, Agencies, Debt Settlement Companies and/or Judicial Systems
• Advanced Microsoft Office suite skills
• Proven experience with Credit Card, and/or Personal Lines and Loans
• Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities and meeting deliverables
• Ability to work effectively, as well as independently, in a team environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities and meeting deliverables
• Ability to read, interpret and comprehend complex legal documents
• Experience using Enterprise Collections and Recovery System (ECAR)
• Advanced experience in Adobe Acrobat Pro
• Technical skills: First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), XPM, and/or ICMP
  
  

Job Expectations:

• This position offers a hybrid work schedule
• Required location listed
• Relocation assistance is not available for this position
• Ability to travel up to 10%
  
  

Posting Location:

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266
  
  

Posting End Date:

11 Jan 2026

• Job posting may come down early due to volume of applicants.
  
  

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-509228