What are the responsibilities and job description for the Lead Digital Product Manager - Merchant Services & Operations Product position at Wells Fargo?
About This Role
Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services and Operations Product team. This Product Owner provides leadership during initiative planning, ensuring stakeholder alignment, clear outcomes, and rigorous upfront analysis to set delivery teams up for success and reduce downstream scope changes. Learn more about the career areas and business divisions at wellsfargojobs.com .
In This Role, You Will
20 Apr 2026
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
R-536797-2
Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services and Operations Product team. This Product Owner provides leadership during initiative planning, ensuring stakeholder alignment, clear outcomes, and rigorous upfront analysis to set delivery teams up for success and reduce downstream scope changes. Learn more about the career areas and business divisions at wellsfargojobs.com .
In This Role, You Will
- Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.
- Act as key participant in large-scale planning.
- Review and analyze complex digital strategy for product/functionality/experience area.
- Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors.
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements.
- Lead a broad team of digital professionals to meet deliverables and drive new initiatives.
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals.
- Potentially lead projects, teams or serve as a peer mentor.
- 5 years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 4 years of Experience with Agile methodology, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog.
- Knowledge and understanding of Merchant Services in the financial services industry.
- Demonstrated ability to navigate ambiguity and independently drive clarity, decisions, and priorities.
- Highly organized, with strong backlog management, documentation, and follow-through skills.
- Strong commitment to risk management, standards, and governance, including clear documentation and accountability for adherence.
- Advanced proficiency with product and knowledge management tools, including Jira, Confluence, SharePoint, and AI-enabled productivity tools.
- Strategic, systems-oriented thinker focused on simplifying workflows, improving product processes, and increasing delivery efficiency.
- Proven ability to collaborate and influence effectively across teams and all organizational levels.
- Proactive in identifying risks and roadblocks, with the ability to develop clear, actionable recommendations.
- Ability to synthesize complex, multi-dimensional information into clear insights to support sound decision-making.
- Customer-centric mindset, focused on prioritizing value and resolving trade-offs.
- Excellent written and verbal communication skills, with the ability to clearly convey complex concepts and outcomes.
- Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.
- Flexibility to support global teams across time zones.
- This position is not eligible for Visa sponsorship.
- Relocation assistance not available for this position.
- 800 South Jordan Creek Pkwy, West Des Moines, IA
- 550 South Tryon Street, Charlotte, NC
20 Apr 2026
- Job posting may come down early due to volume of applicants.
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
R-536797-2