Insights Lead/Lead Business Accountability Specialist

Why Wells Fargo

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Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About This Role

Wells Fargo is seeking an Insights Lead/Lead Business Accountability Specialist to support strategic insight development for the Enterprise Root Cause Analysis Office. The Insights Lead will help uncover actionable insights from complaints, Loudspeaker, customer remediations, and other customer and employee feedback channels to inform enterprise improvements.

The role partners closely with analytics and business teams to translate research and data into clear insights that support decision-making and help drive meaningful customer and employee experience outcomes. This position requires the ability to initiate and cultivate meaningful business relationships, strong negotiation skills, and the ability to communicate insights effectively to business leaders at varying level within the company.

In This Role, You Will

• Support Insight Generation: Ability to translate root cause analysis results into meaningful insights and action-oriented recommendations.
• Develop Executive-Ready Materials: Build clear, well-structured presentations that translate complex findings into actionable insights and recommendations for senior leaders.
• Apply Customer Experience Tools: Use customer experience methodologies (e.g., Net Promoter System, JD Power, journey mapping) to analyze and benchmark Voice of the Customer (VoC) data.
• Collaborate Across the Enterprise: Partner with analytics, technology, and business teams to help identify opportunities and contribute to solutions that address recurring or systemic issues.
• Inform Decision-Making: Provide data-driven insights that help leaders understand drivers of performance and customer outcomes.
  
  

Required Qualifications:

• 5 years of Business Execution, Implementation, Strategic Planning, Root Cause Analysis, or related experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
  
  

Desired Qualifications:

• Experience with root cause analysis and enterprise complaints/remediation processes and/or management consulting.
• Experience synthesizing complaints, Loudspeaker feedback, customer remediation data, employee feedback, and competitor insights into cohesive enterprise narratives.
• Demonstrated success presenting findings and recommendations in formal leadership forums, gaining agreement on actions and influencing how the business responds to identified issues.
• Ability to connect insights to business outcomes by identifying root drivers, potential risks, and downstream operational or customer impacts.
• Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs.
• Proven collaboration and relationship-building abilities at varying levels within the company.
• Comfortable with ambiguity, passionate about customer and employee experience, and curious.
• Excellent verbal, written, and interpersonal communication skills.
• Strong critical thinking and independent problem-solving abilities.
• Advanced PowerPoint and data visualization skills.
• Experience using customer experience tools or methodologies (e.g., journey mapping, Net Promoter System, JD Power, or similar)
  
  

Job Expectations:

• This is an in-office position currently requiring at least three in-office days per week at one of the locations listed below.
• Relocation assistance is not available for this position
• Visa sponsorship is not available for this position
  
  

The Control Functions adhere to a location strategy, therefore your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe

Job Location:

Chandler / Phoenix (AZ)

• 107688-AZ-Price Rd Building, Chandler Campus
  
  

Irving / Las Colinas (TX)

• 112847-TX-Las Colinas Blvd Building, Las Colinas Campus
  
  

San Antonio (TX)

• 145789-TX-Wiseman Blvd Building, San Antonio Campus
  
  

West Des Moines (IA)

• 150496-IA-Jordan Creek Pkwy Building, West Des Moines Campus
  
  

Minneapolis (MN)

• 103184-MN-Parklawn Dr Building, Minneapolis Campus
• 107935-MN-4th St Building, Minneapolis Campus
  
  

St. Louis (MO)

• 145743-MO-Beaumont St Building, St Louis Campus
  
  

Sioux Falls (SD)

• 130670-SD-4th St Building, Sioux Falls Campus
  
  

Charlotte (NC)

• 141270-NC-Harris Blvd Building, Charlotte Campus
• 141753-NC-N Tryon St Building, Charlotte Campus
  
  

**Required location(s) listed above. **Relocation assistance is not available for this position

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$100,000.00 - $179,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement
  
  

Posting End Date:

5 Apr 2026

• Job posting may come down early due to volume of applicants.
  
  

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-531993-2