Fraud Policy Governance Office Lead

About this role:

Wells Fargo is seeking a Lead Business Accountability Specialist within the Fraud Policy Governance Office. This role will report directly to the Head of the Fraud Policy Governance Office and serve as a key contributor to the governance, oversight, maintenance, and implementation of Wells Fargo's Enterprise Fraud Management framework.

This position is responsible for supporting enterprise-wide fraud governance activities, including policy and procedure management, regulatory and policy change management, identity theft prevention requirements, policy adherence monitoring, exception and violation management, and governance of enterprise fraud program methodologies. The successful candidate will work across all lines of business and corporate functions to ensure Fraud Management requirements remain aligned to regulatory expectations, enterprise standards, and risk management objectives.

The role requires strong governance, regulatory, risk management, and policy expertise, along with the ability to influence and collaborate across highly matrixed teams, including Compliance, Legal, Independent Risk Management, Operational Risk, Audit, Human Resources, Information Security, and business partners.

In this role, you will:

Enterprise Fraud Governance

• Support governance, monitoring, and ongoing enhancement of the Enterprise Fraud Management Policy, Procedures, Enterprise Internal Fraud Program Methodology, and Identity Theft Prevention Program.
• Execute governance activities supporting the Enterprise Fraud Governance RAU, RCSA, and related risk management routines.
• Maintain governance documentation, reporting, inventories, standards, and supporting materials to ensure effective program monitoring.

Regulatory Change Management

• Lead assessments of regulatory, federal, state, and international law changes impacting Fraud Management and Fraud & Claims Management activities.
• Facilitate implementation assessments, impact analyses, and stakeholder engagement to support timely compliance with regulatory requirements.
• Provide guidance on regulatory obligations, policy requirements, and procedural expectations affecting Fraud Management programs.

Policy Governance

• Serve as a central point of contact for policy and procedure inquiries, interpretation requests, exceptions, violations, and governance-related guidance.
• Manage policy lifecycle activities, including reviews, approvals, exception management, violation management, and adherence monitoring.
• Identify opportunities to strengthen, simplify, and enhance Fraud Management governance practices.

Risk and Governance Monitoring

• Maintain audit-ready documentation and coordinate responses to Audit, Regulatory, Compliance, Legal, and Independent Risk Management requests.
• Monitor emerging risks, implementation challenges, governance themes, and adherence concerns impacting Fraud Management activities.
• Develop executive-level reporting and governance materials for senior leadership and oversight committees.

Stakeholder Engagement

• Partner with business, risk, compliance, legal, audit, and technology teams to drive consistent implementation of Fraud Management requirements.
• Provide subject matter expertise and credible challenge on governance, risk management, and regulatory matters.
• Build and maintain strong relationships across a highly matrixed organization to support enterprise governance objectives.

Required Qualifications:

• 5 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, education

Desired Qualifications:

• Experience supporting enterprise policy, procedure, and governance programs.
• Knowledge of Fraud Risk Management, Internal Fraud, Identity Theft Prevention, and related governance frameworks.
• Strong understanding of policy lifecycle management, regulatory change management, issue management, and risk governance practices.
• Experience partnering with Audit, Independent Risk Management, Compliance, Legal, and Regulatory Affairs organizations.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, including development of executive-level reporting and presentations.
• Ability to influence effectively across a highly matrixed organization.
• Advanced proficiency with Microsoft Office applications, including PowerPoint, Excel, and SharePoint.

Job Expectations:

• This position is NOT eligible for Visa sponsorship. 

• Ability to work on site in a hybrid role.

• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.