ECS - Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Technology Business Systems Consultant within Payment Operations joining a team responsible for second level technical and operational support to products within Electronic Commerce Services (ECS) and Instant Payments. This role aligns in our Global Operations team within the Chief Operating Office (COO). 

In this role, you will:

• Support production environment for Electronic Commerce Services (ECS)
• Resolve complex customer issues related to file formatting, data delivery, and payments detail
• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems
• Present recommendations for resolving business problems
• Exercise independent judgment when developing project budgets, project plans, and schedules
• Provide information about communication between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results

Required Qualifications:

• 2 years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in technology support roles
• Ability to develop partnerships and collaborate with other business and functional areas
• Knowledge of EDI - Electronic Data Interchange
• Knowledge of instant payment processes (Venmo, Zelle, etc)
• Experience supporting Mainframe applications
• Knowledge of file formats (IDOC, JSON, NACHA, HTML, etc)
• Experience in operational support
• Experience in production environments
• Experience with data analysis using SQL Queries
• Experience researching and applying business knowledge to strategic plans
• Critical thinking skills
• Intermediate verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on-site at the posted work location
• Monday - Friday 10:00am to 7:00pm ET, requires flexibility to overtime and coverage as needed
• Ability to work rotational on-call shifts as needed

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.