What are the responsibilities and job description for the Contact Center Modernization Migration POD Technology Lead position at Wells Fargo?
About This Role
Wells Fargo is seeking a...
In This Role, You Will
2 Apr 2026
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
R-527948-1
Wells Fargo is seeking a...
In This Role, You Will
- Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
- Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
- Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
- Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
- Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
- Coordinate communication and information flow between business and technology teams
- Be the key technology contact point for line of business migrations to the Contact Center as a Service (CCaaS) platform.
- 4 years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Business Systems Data, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Contact Center terminology
- Knowledge of SaaS applications and connectivity patterns
- Grounding in fundamental Computer Science principles
- Able to triage and prioritize tasks according to severity, due dates, and cross team dependencies, ensuring critical issues and time sensitive work are addressed promptly.
- Capable of rapidly reprioritizing work and adjusting plans in response to changing conditions, ensuring continuity and on-time delivery.
- Coordinate across technology, product, QA, DevOps, infrastructure and vendor teams to ensure smooth delivery and alignment to timelines.
- Track delivery progress, dependencies, risks and issues; drive mitigation plans and escalate as needed.
2 Apr 2026
- Job posting may come down early due to volume of applicants.
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
R-527948-1