Business Relationship Support Representative - GPL Technical Support Analyst

About this role:

Wells Fargo is seeking a Business Relationship Support Representative (Technical Support Analyst) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com.

As part of the team, you will provide consultative, endtoend technical support for small business, middlemarket, and corporate clients using our digital banking platforms in a call-center environment. The team collaborates with internal partners and external vendors to support over 45 online banking applications that enable payments, receivables, and advanced reporting capabilities.

In this role, you will:

• Provide support for a small portfolio of customers
• Work with business client managers to maintain a portfolio of accounts
• Oversee overall customer experience
• Produce loan reports and forms related to initiation of the documentation process
• Assist in financial statement analysis for non-complex relationships
• Handle customer issues and assist in decisions with business client managers
• Evaluate profitability and risk of designated portfolio
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2 years of relevant business or customer support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2 years of technical support experience
• Windows Operating System Fundamentals and Networking Fundamentals
• Understanding of computer networking, including but not limited to, local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
• Proven technical expertise of end-user operating systems, Windows 10, 11 and MacOS
• Demonstrated expertise of settings in Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari web browsers.
• Advance proficiency of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions.
• Previous call center experience
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• CompTIA A certification
• Knowledge and understanding of treasury management industry products and services
• Proven success in problem analysis and resolution with strong attention to detail and accuracy
• Strong organizational skills; ability to multi-task and work in a fast-paced deadline driven environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for VISA sponsorship or transfer of VISA sponsorship
• Specific compliance policies may apply regarding outside activities and/or personal investing;affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 3440 E. Flair Drive - El Monte, CA

Pay Range:

• El Monte, CA: $22.36 - 33.51 Hourly range

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Salary : $22 - $34