What are the responsibilities and job description for the Business Relationship Support Associate - Merchant Services Technical Support position at Wells Fargo?
About This Role
Wells Fargo is seeking a Business Relationship Support Associate to join our Merchant Services E-Bill Express/Wells Fargo Payment Gateway (EBE/WFPG) Support team. For this role, you will be responsible for taking calls, handling emails, creating and following up on assigned cases to resolve customer service and support related inquires.
In This Role, You Will
12 Apr 2026
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
R-533863-2
Wells Fargo is seeking a Business Relationship Support Associate to join our Merchant Services E-Bill Express/Wells Fargo Payment Gateway (EBE/WFPG) Support team. For this role, you will be responsible for taking calls, handling emails, creating and following up on assigned cases to resolve customer service and support related inquires.
In This Role, You Will
- Responsible for assigning cases and responding to customer service and support related inquires.
- Provide feedback to identify opportunities for improvement for the team's processes.
- Verify compliance and report identified issues for resolution.
- Present recommendations to resolve and exercise independent judgment.
- Develop expertise in the policies, procedures, and compliance requirements.
- Follow support procedures and control procedure execution.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Interact with internal and external customers to resolve technical and production support issues.
- Manage and follow up on open support cases.
- Receive direction from leaders.
- Escalate technical issues to 3rd party vendors.
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
- 6 months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Customer service and technical support experience.
- Technical cloud-based software and web portal troubleshooting experience.
- Knowledge and understanding of financial services or call center environment.
- Basic knowledge and understanding of API.
- Ability to manage initiatives involving process improvements.
- Advanced problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to organize and manage multiple priorities.
- Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.
- Work Schedule: Tempe, AZ hours 6am-3pm PST Monday-Friday & Charlotte, NC hours 8am-5pm EST Monday-Friday.
- Flexibility to support global teams across time zones.
- This position is not eligible for Visa sponsorship.
- Relocation assistance not available for this position.
- 1150 W Washington, Tempe, AZ
- 1525 W WT Harris Blvd, Charlotte, NC
12 Apr 2026
- Job posting may come down early due to volume of applicants.
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
R-533863-2