Business Accountability Specialist

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Sales Practice & Conduct Management Quality Program (SPCM) is a multifaceted department focused on designing and defining multiple quality programs for SPCM to improve quality and timeliness of allegations management in alignment with policy and regulatory requirements. The Targeted Quality Assurance (TQA) team in the Quality Program is responsible for the execution of quality assurance activities through targeted and end to end process reviews across all allegation management groups.

The Business Accountability Specialist will engage frequently with business partners to advise and consult on errors identified within reviews. They will serve as Subject Matter Experts for the quality of the various groups they review. The Business Accountability Specialist will create partnerships, foster collaboration all while ensuring utmost accuracy in TQA Reviews.

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business' policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
• Engage in additional research and studies to enhance regulatory knowledge
• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
• Participate in cross-organizational or internal operational initiatives and improvement efforts
• Partner with Sr. Specialists, Investigators, and their managers when re-evaluations are requested.
• Assists co-workers and managers with other assigned tasks, projects, and initiatives

Required Qualifications:

• 2 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Enterprise Allegations Platform (EAP)
• Knowledge of Enterprise Investigations (Employment/Internal)
• Knowledge of the Allegation Management Policy
• Knowledge of the Self Assurance Activities Policy
• Understanding of Quality Assurance (QA) development and implementation of testing practices/processes
• Ability to build partnerships and consult effectively with leadership
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Strong analytical skills with high attention to detail and accuracy
• Ability to present results of analyses and recommendations to leaders
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to work effectively in a virtual team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations:

• Ability to travel up to 10% of the time

Other Desired Qualifications

• Experience testing policy and procedures/control testing
• Experience with unusual or suspicious regulatory filings
• Experience drafting and analyzing reports of findings and providing recommendations to business line management
• Experience developing trend reporting
• Experience collaborating with management to develop corrective action plans to mitigate risks
• Experience providing "credible challenge" to business partners when necessary
• Experience effectively interacting with a broad range of risk professionals, senior management, and regulators

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.