Merchant Call Center Sales Specialist

About this role:

Wells Fargo is seeking a Merchant Call Center Sales Specialist in Merchant Services as part of Consumer Lending.

Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

• Providing a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions.
• Educate business customers on processing compliance and security solutions to securely accept electronic payments.
• Role focuses on prospective customers using pre-established leads or leads generated through various channels.
• Assesses profiles and analyzes merchant's needs, creating customized proposals and effectively managing relationships from origination through activation.
• Partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business.
• Responsible for telephone support to customers and prospects that are contacting Merchant Services Call Center.
• Addresses client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry.
• Assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries.
• Support all inbound calls from customers and prospects.

Required Qualifications:

• 2 years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual English & Spanish

Desired Qualifications:

• Call center sales, financial services, or products and services sales experience
• Merchant Services experience is highly desired
• Outbound sales pipeline management experience
• Experience working a position with sales responsibilities
• Experience supporting inbound customer service calls
• Knowledge and understanding of financial document processing in a corporate environment
• Knowledge and understanding of regulatory requirements and disclosures
• Experience identifying customer needs and advanced problem solving
• Excellent verbal and written communication skills Basic knowledge and understanding of financial products and services
• Experience with sales lead management CRM systems (Sales Force/MS Dynamics)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information Basic Microsoft Office skills
• Ability to manage production goals, deadlines, and various metrics

Job Expectations:

• Must be available to work between 8am - 8pm CST, Monday – Friday
• Work schedule after training between 9:00am – 6:30pm
• Must be available to work hybrid schedule:
  Mondays & Fridays remote - Tuesday-Thursday in office
• This position is not eligible for visa sponsorship

Training Schedule:

• You will receive structured classroom training, continue on-the-job training, and side by side mentorship.
• Training class lasts for 3 weeks, and you must attend entire training.
• Training hours are Monday - Friday, 8am - 5pm CST.