What are the responsibilities and job description for the Family Housing Case Manager - Residential Programs position at Wellroot Family Services?
Job Summary
The key purpose of this position is to assist clients in obtaining and maintaining the best housing option for their individual circumstances through case management, advocacy, and referrals. To ensure that clients receive sufficient and appropriate care while they are transitioned into safe, stable and affordable housing. Responsibilities:
The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. General office environment: some stress may occur in meeting development deadlines. Use of office equipment and computer approximately 50% of the work day is required.
Qualifications
Essential Job Requirements:
The key purpose of this position is to assist clients in obtaining and maintaining the best housing option for their individual circumstances through case management, advocacy, and referrals. To ensure that clients receive sufficient and appropriate care while they are transitioned into safe, stable and affordable housing. Responsibilities:
- Represent Wellroot in the most positive manner with clients, suppliers and the community we serve
- Interact effectively with a diverse group of staff and clients, learn and use operating practices of Wellroot
- Handle all information with ethics and privacy
- Follow established standards in the screening, admission, assessment, placement, planning, and transition of families
- Screen all applicants and determine eligibility during interviews and instructed; make appropriate referrals as needed
- Orient all clients on the program policies and procedures
- Provide case management, coordinate, and provide direct services to families that include but are not limited to: o Facilitating FTMs and creating ISPs o Deliver parenting skills classes o Improve financial management skills o Teach basic life skills o Provide career coaching o Provide spiritual support o Strengthen support systems o Advance educational opportunities o Advocate for the family o Provide guidance, motivation, counsel, and constructive feedback
- Develop and maintain partnerships and networks with community agencies that best serve the needs of homeless clients
- Maintain all client charts and records according to established standards
- Complete data collection and report requirements for various funding sources utilizing the required data systems
- Make regular home visits to ensure safety and program guidelines are being met by the client
- May collect program fees
- May coordinate plumbing, electrical, and physical repairs through work orders
- Support learning through performance of essential job functions while performing other duties and functions as necessary or as assigned
- Participate in staff meetings, in-service training, and workshops deemed appropriate by the Director of Programs
- Bachelor’s Degree in Social Work, Human Services or related field and 2 years of experience working with mental health, disabled, veterans and/or diverse populations; MSW preferred
- Experience with Housing First and Harm Reduction Models preferred
- Proficiency in Microsoft applications including Word, Excel and Outlook, HMIS reporting systems
- Participate in a rotating after-hours support schedule to provide after-hours advisory support to resident in the program in emergency situations
- Strong organizational, verbal and written communication skills
- (Repeat)Excellent customer service skills
- Skilled in documentation
- Ability to work in high intensity and emotional atmospheres where clients seek assistance, conflict resolution and verbal de-escalation training preferred
- Familiarity with social service and state agency provided assistance programs.
- CPR and First-Aid certification preferred
- Personal qualities of integrity, credibility, and a commitment to and passion for Wellroot’s mission
- Must have a valid Driver’s license and current insurance
The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. General office environment: some stress may occur in meeting development deadlines. Use of office equipment and computer approximately 50% of the work day is required.
Qualifications
Essential Job Requirements:
- Bachelor’s Degree in Social Work, Human Services or related field and 2 years of experience working with mental health, disabled, veterans and/or diverse populations; MSW preferred
- Experience with Housing First and Harm Reduction Models preferred
- Proficiency in Microsoft applications including Word, Excel and Outlook, HMIS reporting systems
- Participate in a rotating after-hours support schedule to provide after-hours advisory support to resident in the program in emergency situations
- Strong organizational, verbal and written communication skills
- (Repeat)Excellent customer service skills
- Skilled in documentation
- Ability to work in high intensity and emotional atmospheres where clients seek assistance, conflict resolution and verbal de-escalation training preferred
- Familiarity with social service and state agency provided assistance programs.
- CPR and First-Aid certification preferred
- Personal qualities of integrity, credibility, and a commitment to and passion for Wellroot’s mission
- Must have a valid Driver’s license and current insurance