• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. Record receipt of packages and contact Residents for pick up.
• Effectively handle business center requests such as photocopying, faxing, shipping of mail, etc.
• Process incoming mail. Sort, but not open, property mail and distribute mail to appropriate mailboxes.
• Complete all opening and closing duties.
• Accurately take reservations for dining rooms.
• Accurately take reservations for Activities Department.
• Accurately take reservations for personal and complimentary transportation.
• Receive and accurately record all maintenance work order requests and deliver the requests timely to the Maintenance Department.
• Monitor the Emergency Alert System and immediately respond to every call.
• Maintain the Resident Notice Binder.
• Arrange for the parking and retrieval of valet cars.
• Arrange all wake-up calls, dry cleaning, pet care, additional housekeeping, personal errands, car care etc, as requested by residents.
• Fulfill “personal concierge” requests such as area restaurant reservations,
• tee times, MapQuest directions, internet research, etc.
• Maintain reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
• Ensure that all posted signage is 100% accurate, timely and free from fingerprints.
• Perform clerical duties for property staff as directed by supervisor.
• Update and assemble marketing packets for inquiries.
• Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
• Provide support to community’s marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.
• Communicate any observed or suspected resident change of condition to a supervisor immediately.
• Maintain a safe and secure environment for all staff, residents and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Performs other duties consistent with the position as assigned by the Business Office Director, Assistant Executive Director or Executive Director.

Qualifications

• High school diploma or GED required; additional education in hospitality, customer service, or healthcare is preferred.

• Minimum of one (1) year of customer service, receptionist, hospitality, or senior living experience preferred.

• Excellent verbal and written communication skills with the ability to interact professionally and compassionately with residents, families, visitors, and team members.

• Friendly, approachable, and service-oriented attitude with a commitment to providing exceptional customer service.

• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel) and comfortable learning community management software.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Demonstrated problem-solving skills and the ability to remain calm and professional in emergency or high-pressure situations.

• Ability to work independently while also functioning effectively as part of a team.

• Flexible availability to work weekends, holidays, and varying shifts as needed.

• Must possess a positive attitude, professional appearance, and strong interpersonal skills.

• Ability to sit, stand, walk, and perform light physical tasks throughout the workday.

• Successful completion of all required background checks, health screenings, and any state-mandated training requirements.

• CPR/First Aid certification preferred or willingness to obtain upon hire.

• Passion for serving older adults and fostering a welcoming, safe, and respectful community environment.

Salary : $18 - $19