Resource Navigator - CSBG

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive. 

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.   

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

 Job Purpose:

The Resource Navigator – CSBG supports individuals and families seeking assistance through the Community Services Block Grant (CSBG) by providing intake, eligibility screening, crisis support, and community outreach.

QUALIFICATIONS:

• Associate degree in Human Services or equivalent required.
• High school diploma or equivalent can be accepted but must have at least two years of experience with the CSBG or other community service programs.
• Two years' experience in case management or any equivalent combination of training and experience, which would provide the following knowledge, skills, and abilities.
• Ability to work independently within established policies, procedures, and
• Strong interpersonal and communication skills.
• Bilingual in English and Spanish in verbal and written form
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle reports and background checks are required for this position.
• A valid Wisconsin Driver’s License or occupational driver’s license; reliable transportation and insurance is required. 

JOB RESPONSIBILITIES:

Eligibility Intake, Data Management, and Client Support

• Provide quality, efficient, interactive intake services for CSBG by phone, face-to-face or by mail to determine program eligibility using 125% FPL standards.
• Answer high volume calls and in-person traffic, schedule appointments, and provide programming information within a timely manner
• Follow up with clients, partners, and maintain accurate, confidential client files for FPL cases.
• Provide quick, proactive response to prevent disconnections, adhering to respond within 48hrs of request per (UMOS, CSBG grantee) crisis policy.
• Verify documentation required for earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc. to make appropriate referrals to partner programs for CSBG.
• Enter program applications, verification and benefits processing into the CSBG electronic data system within 2 business days following service delivery.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Use a variety of office equipment, such as telephones, fax machines, photocopiers, scanners, computers, video conferencing, etc.
• Participates in assigned meetings, events and learning as required.
• Other duties as assigned, including serving in a coverage role for other department members.

Agency Engagement 

• The Agency is committed to the philosophy and practice of trauma informed care including the participation of all employees in an active understanding and promotion of the agency’s trauma informed care model, The Seven Essential Ingredients. 
• These ingredients include Prevalence, Impact, Perspective Shift, Regulation, Relationship, Reason to Be, and Caregiver Capacity and form the framework for an environment that maximizes the achievement of positive client outcomes. The Agency strives to create and recognize trauma informed champions across all programs and departments.  
• All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees, workgroups, and by their communication and practice within their daily work and in the community.