Program Coordinator

SCOPE OF RESPONSIBILITY:

The Program Coordinator for Wraparound and Intensive Field Capable Clinical Services (IFCCS) will have complete oversight of the programs’ budget, revenue, and ensure that programs adhere to maintaining the necessary slot allocations.  Under the direction of the Assistant Director/Division Director, the Program Manager will be provide guidance, support and leadership to the team and directly supervise the Clinical Supervisors.  The Program Manager will maintain an open door policy and work in a collaborative process with all members of the team.  The Program Manager must meet or exceed their respective licensing Board's requirements to provide clinical coverage after-hours (24/7) in conjunction with other managers and work from a “whatever it takes” model. This management position requires a great deal of tact and judgment, as it requires ongoing interactions with the Department of Mental Health, Department of Child and Family Services, Probation, and other stakeholders.

ESSENTIAL FUNCTIONS:

• Serve as a representative of the management team
• Conduct field supervision to ensure quality of care and provide feedback when needed
• Maintain an open-door and transparent management style
• Will ensure a high standard of program effectiveness and will be responsible for the maximization of the contracts and implementation of the Policy and Procedures 
• Manage service delivery activities and ensure delivery of services in accordance to the County’s expectations.
• Monitors the completion of all performance indicators and utilizes data to inform next steps
• Be a representative in both internal and external stakeholders meetings
• Partner with the Clinical Supervisors in the hiring, training, supervision and accountability of staff
• Be comfortable with the use of electronics and multiple electronic based systems
• Be a key partner in representing the organization, it’s vision and mission in community events
• Be willing to work flexible and non-traditional hours on a regular basis
• Participate in trainings and meetings as assigned
• Share the on-call 24/7 after hours  phone
• Be a productive partnership to ensure stabilization and family wellness
• Be LPS or become LPS within 6 months from date of hire date
• Other duties as required

REQUIRED QUALIFICATIONS:

Minimum of a master’s degree or equivalent; MSW, MA, Ph.D., PsyD, or MS. Must be post licensed 2 years and meet all the requirements of the respective licensing board. This position requires being on call; along with the other members of the management team. Strong organizational, written, communication and teamwork skills are a must, and is able to maintain a calm demeanor while handling multiple tasks without losing productivity. Management experience and experience providing mental health services in a community setting are a plus, but not required. Demonstrate ability to tolerate change and learn multiple countywide systems is a plus. The candidate must be proficient in the use of technology including experience with an Electronic Health Record, Word, and Excel.  A valid California driver license and insurable driving record of at least 2 years are required. This position travels so use of personal vehicle is a must. The successful applicant will also complete TB and fingerprint clearance.

CONDITIONS OF EMPLOYMENT:Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the agency by a member of management. Must have knowledge of community resources. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage.

WORKING CONDITIONS:

Employee regularly needs to work out in the field, in a variety of environments. Employee may be required to work flexible, evening and/or weekend hours.

REASONING ABILITY:

• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
• Ability to be flexible and adapt to changing work demands
• Maintain high level of concentration and attention to detail for extended periods of time
• Ability to respond effectively to sensitive inquiries or complaints
• Maintain a high level of ethical and professional standards in accordance with agency and community policy

PHYSICAL DEMANDS:

• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms
• Ability to use computer keyboard up to 25% of the day
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
• Lift and/or move up to 10 pounds
• Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program currently in use
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

This description is only intended to illustrate the duties, responsibilities and requirements for it.  It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

Wellnest (formerly Los Angeles Child Guidance Clinic) does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.

Due to restrictions from DHCS, Wellnest, as a health care provider, is unable to employ anyone on a DHCS exclusionary list or database. Applicants will be asked to confirm within the application process whether they are subject to an exclusion.

Salary : $77,465 - $87,355