Community Outreach & Referral Coordinator - Behavioral Health

Position Summary

Wellness & Hope Behavioral Health Services PLLC is seeking an energetic, professional, and relationship-focused Community Outreach & Referral Coordinator to expand our referral network and increase new patient referrals.

This is primarily a community-based, in-person outreach position. The ideal candidate will visit healthcare providers, community organizations, and other potential referral partners to introduce our psychiatric services, distribute referral materials, establish professional relationships, and create sustainable referral partnerships.

We are looking for someone who is comfortable walking into offices, introducing the practice, speaking with office managers and healthcare professionals, and following up consistently to develop strong referral relationships.

Key Responsibilities

• Conduct in-person community outreach
• Visit potential referral partners regularly
• Introduce our behavioral health services
• Develop relationships with referral coordinators
• Meet physicians and office managers
• Distribute referral forms and brochures
• Explain our patient referral process
• Identify new community referral opportunities
• Follow up with prospective referral partners
• Maintain relationships with existing partners
• Attend community and networking events
• Track outreach visits and contacts
• Track referrals generated from outreach
• Provide regular outreach activity reports
• Represent the practice professionally

Referral Sources to Target

The coordinator will develop relationships with local organizations that may need psychiatric and behavioral health referral resources, including:

• Primary care and family medicine practices
• Pediatric practices
• Therapists and counseling practices
• Psychologists and social workers
• Hospitals and discharge planners
• Emergency department referral teams
• Case managers and care coordinators
• Community mental health organizations
• FQHCs and community health centers
• Group homes and CILA programs
• Assisted-living organizations
• Home healthcare agencies
• Rehabilitation facilities
• Substance-use treatment programs
• Schools and colleges, when appropriate
• Social service organizations
• Community organizations
• Other healthcare and human-service agencies

Services the Coordinator Will Promote

The coordinator will educate referral partners about available services, including:

• Psychiatric evaluations
• Medication management
• ADHD evaluation/testing
• Anxiety treatment
• Depression treatment
• Bipolar disorder treatment
• PTSD/trauma-related treatment
• Other outpatient psychiatric services
• Telehealth appointments
• In-person appointments

Ideal Candidate

The ideal candidate is:

• Outgoing and comfortable meeting people
• Professional and dependable
• Excellent at relationship building
• Comfortable conducting face-to-face outreach
• Organized and self-motivated
• Able to work independently
• Comfortable making follow-up calls
• Familiar with healthcare or behavioral health
• Able to communicate professionally with providers
• Focused on measurable referral growth

Experience in healthcare marketing, behavioral health outreach, provider relations, medical sales, community outreach, home health marketing, hospice marketing, or healthcare business development is strongly preferred.

Contractor Expectations

This is a part-time independent contractor position focused primarily on field outreach.

The contractor will be expected to develop an organized outreach schedule, visit targeted organizations in person, document contacts and follow-up activities, and provide regular reports regarding referral development.

Performance may be evaluated using measures such as:

• Number of in-person visits completed
• Number of new referral relationships established
• Follow-up completion
• Number of organizations actively referring
• Growth in qualified patient referrals
• Conversion of outreach contacts into referral relationships

What We Provide

• Practice brochures
• Referral forms
• Business cards/outreach materials
• Information about services offered
• Insurance/appointment information
• Practice contact information
• Guidance regarding priority referral sources